Consumer Relations Specialist - Providence, RI
1 month ago

Job summary
At Bombi we're on a mission to make parenting a little easier and a lot more sustainable with our eco-conscious affordable baby gear. From our beloved single strollers to our doubles that always sell out we're building a brand that parents actually love—and we want you to help tell our story.We're looking for a Part-time Consumer Relations Specialist who thrives on helping people communicates with empathy and clarity and transforms everyday customer interactions into long-lasting loyalty. As the voice of Bombi you'll support parents troubleshoot issues and ensure every customer feels heard supported and part of the Bombi family.
This role is ideal for someone thoughtful detail-oriented and passionate about creating standout customer experiences at a fast-growing digitally native brand You'll work across multiple communication channels collaborate with internal teams and help elevate Bombi's customer experience as we scale.
- Resolve questions related to orders shipping stroller functionality returns exchanges and general product support
- Maintain a warm clear brand-aligned tone in every interaction turn frustrated customers into loyal advocates
Job description
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