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  • Information Technology Intern - los angeles - SoLa Impact

    SoLa Impact
    SoLa Impact los angeles

    3 weeks ago

    SOLA IMPACT background
    Description

    As an Information Technology Intern, you will have the opportunity to work alongside a dynamic and experienced IT team. This role offers hands-on experience in a professional IT environment, where you can develop your skills and knowledge.

    Key Responsibilities

    • Provide Tier 1 and Tier 2 support to Model Z staff.
    • Assist in troubleshooting hardware, software, and network issues as needed.
    • Offer support for end-users via phone or in-person.
    • Install, configure, and update software and hardware as required.
    • Perform routine maintenance on IT systems and equipment.
    • Assist with backups, updates, and patches for systems and applications.
    • Help monitor and maintain network systems, including Wi-Fi and LAN.
    • Collaborate on network troubleshooting and optimization tasks.
    • Support IT team members with ongoing projects, such as system upgrades or new technology rollouts.
    • Participate in research and testing for new software and technologies.
    • Create and maintain IT documentation, including user guides and troubleshooting procedures.
    • Update asset management records and system logs.

    Requirements

    • Currently pursuing a degree in Information Technology, Computer Science, or a related field.
    • Basic understanding of operating systems (Windows, macOS, Linux).
    • Good knowledge in MS365 applications (Outlook, Teams, Excel, Word, SharePoint).
    • Familiarity with networking concepts (IP, DNS, DHCP).

    Skills & Abilities

    • Familiarity with IT ticketing systems and tools.
    • Exceptional interpersonal, verbal, and written communication skills; excellent follow through.
    • Ability to work independently and effectively in a fast-paced, demanding environment.
    • Ability to collaborate with others and utilize knowledge and resources to identify quality solutions.
    • Well-developed time management skills with the ability to manage multiple priorities.
    • Highly organized, resourceful, proactive, creative, detail-oriented, and critical thinking skills required; willingness and ability to learn quickly and on-the-fly.
    • Ability to exercise discretion and independent judgment.
    • Ability to present information in a concise and easily understood manner.
    • Passionate about our mission.

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