Service Desk Technician II - Newton
1 month ago

The Service Desk Technician II will provide phone and hands-on support to end users at domestic and international locations on a variety of computer-related issues with a particular emphasis on troubleshooting IT issues.Responsibilities
- Answer, evaluate, log, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware software networking and other computer related technologies
- Daily problem recognition research isolation resolution follow-up for routine user problems referring more complex problems to supervisor or technical staff
- Monitor service requests assigned to other first level technicians to supply training knowledge transfer when appropriate
- Oversight local IT security backup remote access activities as assigned including communication requirements technical support
- Offer technical systems Support project Support other Locations requested by corporate it
Job description
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