Jobs
>
Hamilton

    Operations Dispatcher - Hamilton, United States - Butler County Regional Transit Authority

    Default job background
    Full time
    Description

    Job Description

    Job Description

    Not a 9a - 5p person?

    Organized and detailed?

    Great personality?

    This may be exactly what you are looking for

    This position will work Tuesday-Friday 7:00 am-5:00 pm and Saturday 8:00 AM- 4:00 PM. Sunday and Monday off.

    The Dispatcher is responsible for radio dispatch functions, client scheduling, and associated record-keeping duties. The dispatcher will seek areas for scheduling improvement and drive efficiencies in cooperation with the Director of Operations. The dispatcher will handle all incoming radio and telephone communication including advising vehicle operators and handling client inquiries including scheduling trips. Additional functions may include operational reporting and acting in the absence of the Director of Operations.

    BCRTA benefits now include medical, dental, vision, life insurance and short-term disability coverage in addition to generous paid time off, 14% retirement match in the Ohio Public Employees Retirement System (OPERS), opportunities for advancement, and professional development.

    Essential Job Functions:

    • Operates base radio console equipment, transmitting and receiving routine and emergency messages from bus operators.
    • Enforces professional driver and radio conduct as outlined by BCRTA policies and procedures.
    • Efficiently takes customer calls for information on transit services and schedules requested trip reservations during operating hours.
    • Enters accurate trip data.
    • Familiarized with pricing of trips and areas covered by BCRTA services.
    • Prepares daily bus operator manifests, manages communication of changes, additions, cancellations during service and will be required to learn the scheduling and call center processes.
    • Advises vehicle operators on standard operating procedures during emergencies and under unforeseen circumstances.
    • Advises clients on standard operating procedures.
    • Operates data terminals for input and management of information pertaining to daily public transit operations and general services in a quick and efficient manner.
    • Track and maintain accurate, statistical operating data.
    • Understands the importance of contracts and subcontracting out trips to other providers.
    • Manages daily route schedules for maximum efficiency, adjusts as necessary.
    • Coordinates with other Dispatch team members and management to provide consistent messages to internal and external clients.
    • Prioritizes incoming communications and responses to provide superior customer service.
    • Effectively takes information on customer complaints, entering I-Reporter reports, and forwarding to appropriate coordinator or management.
    • Maintains composure and acts thoughtfully under pressure.
    • Promotes a positive public image of BCRTA and exceeds customer expectations.
    • Reports time off and any dispatch issues to the Director of Operations.
    • Performs assignments as directed by management.
    • Ability to perform duties of a Vehicle Operator as needed.
    • This description should not be construed to contain every function/responsibility that may be required to be performed by an employee in this job. Employees are required to perform other related functions as assigned.

    REQUIREMENTS:

    Physical & Visual Activities:

    • Constant periods of hearing, near and far acuity, depth perception, color vision.
    • Frequent periods of speaking and sitting.
    • Occasional periods of standing, squatting, walking, kneeling, reaching and twisting.

    PHYSICAL DEMANDS:

    Limited

    ENVIRONMENTAL/ATMOSPHERIC CONDITIONS:

    Occasional exposure to exhaust fumes.
    Usual office environment.

    JOB QUALIFICATION REQUIREMENTS:

    1. Ability to negotiate, train and persuade.
    2. Ability to read and interpret documents and instruments.
    3. Ability to analyze problems and recommend corrective courses of action.
    4. Ability to multitask in a quick-paced environment without forgetting details
    5. Well developed oral and written communication ability.
    6. Demonstrates excellent command of the English language.
    7. Work under frequent periods of stress.
    8. Performs as an effective team player.
    9. Ability to perform simple math.
    10. Familiarity with Microsoft Office Applications

    Experience:

    At least one year experience as a vehicle operator and/or equivalent experience in dispatching or call center duties.

    Education:

    High School diploma required.

    LICENSES/CERTIFICATIONS:

    Valid Ohio, Kentucky, or Indiana Driver License

    Benefits:

    Medical, dental, vision, life insurance, and short-term disability coverage, 14% Ohio Public Employee Retirement System Match, Paid Time Off up to 29 days per year Opportunities for advancement and professional development.

    About Butler County RTA

    BCRTA is a political subdivision of the State of Ohio organized as a Regional Transit Authority under Ohio code. BCRTA acts as the designated recipient for Federal Transit Funds and provides public transportation services within and around Butler County, Ohio including Hamilton, Middletown, Fairfield, West Chester, Oxford, and Miami University. The BCRTA employs or directs around 120 transit employees and manages an annual budget over $7M. BCRTA is governed by a nine-member Board of Trustees.

    BCRTA is a public transit agency dedicated to support Butler County's quality of life and economic development through public transportation solutions.

    Our employees enjoy a work culture that promotes inclusion, diversity, cooperation, problem-solving, teamwork, independence and ingenuity.

    BCRTA benefits now include medical, dental, vision, life insurance and short-term disability coverage in addition to generous paid time off, 14% retirement match in the Ohio Public Employees Retirement System (OPERS), opportunities for advancement, and professional development.

    *Hiring is through our main office in Hamilton, Ohio.

    Applications are public records and will only be reviewed once for each position. Applicants must submit a separate application for each position of interest. BCRTA applications do not represent a contract of employment.

    "BCRTA states as its policy a commitment to provide equal opportunity to all persons in matters affecting all employment processes (including but not limited to recruitment or recruitment advertising, hiring, upgrading, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay, or other forms of compensation) without regard to a person's race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, or veterans status.

    Further, BCRTA is committed to complying with Title I of the Americans with Disabilities Act and prohibits discrimination on the basis of disability. BCRTA will make accommodations that are reasonable and not unduly burdensome to enable qualified disabled applicants and employees to participate in the employment process and perform essential job functions. "

    Powered by JazzHR

    RCpsBMwDqS


  • Butler County Regional Transit Authority

    Operations Dispatcher

    3 weeks ago


    Butler County Regional Transit Authority Hamilton, United States Full time

    Not a 9a - 5p person? · Organized and detailed? · Great personality? · This may be exactly what you are looking for · This position will work Tuesday-Friday 7:00 am-5:00 pm and Saturday 8:00 AM- 4:00 PM. Sunday and Monday off. · The Dispatcher is responsible for radio dispat ...

  • Drake

    Dispatch Operator

    2 weeks ago


    Drake Drake Road, United States Full time

    Drake Cement and its sister location—the Tehachapi Cement Plant in California—form the cement unit of UNACEM North America. Together, they create a single, integrated business with an expansive market in the Southwest United States. · Responsibilities: · Operate cement transfer p ...


  • Rogers Group Butler, United States Full time

    Rogers Group is currently seeking candidates to fill the Night Shift CUSTOMER SERVICE REPRESENTATIVE I position for the Butler Sand Plant, Butler, GA . · Candidates must be motivated, safety conscious individuals with good multi-tasking skills to operate our Truck Scale system ...


  • Averitt Hamilton, United States

    Now hiring immediately Dedicated drivers enjoy the many privileges that come with having consistent customers. This permanent full-time position gives you a better idea of the number of miles and hours each week holds, which means you'll have a better idea of what to expect in ev ...


  • GO Riteway Butler, United States Full time

    GO Riteway's Mission Statement: GO Riteway is committed to providing superior transportation services to students, business travelers, local residents, and tourists. We will accomplish this by focusing on Safety, Integrity, and Teamwork. TITLE: Operations Management Trainee · ...

  • CPC Logistics

    Dispatch Supervisor

    3 weeks ago


    CPC Logistics Hamilton, United States

    Job Overview · Job Type Full Time · Salary 1445 Per wk · Payroll Weekly · Run Details & Requirements · License Type · Work Days Wednesday - Saturday · Run Shift Third Shift · We Offer: Outstanding Work Environment Competitive starting salary Affordable health plan and life insura ...

  • PTG Logistics

    General Manager

    3 weeks ago


    PTG Logistics Hamilton, United States

    PTG Logistics is an asset-based carrier and we've been in business for more than 25 years with offices and operations across the United States. We service a wide range of industries-from steel and building supplies to bread and ice cream-with great drivers and great equipment. Ou ...

  • Butler County Regional Transit Authority

    Operations Trainer

    5 days ago


    Butler County Regional Transit Authority Hamilton, United States

    Want to be the hero behind the heroes? · Do you have a passion to teach but don't want to be stuck in a classroom all day? · Do you strive to create higher standards that make change? · Want to be a part of making a safer community? · We have just the position you are looking ...

  • Butler County Regional Transit Authority

    Operations Trainer

    3 weeks ago


    Butler County Regional Transit Authority Hamilton, United States

    Job Description · Job DescriptionWant to be the hero behind the heroes? · Do you have a passion to teach but don't want to be stuck in a classroom all day? · Do you strive to create higher standards that make change? · Want to be a part of making a safer community? · We have just ...


  • Martin-Brower Hamilton, United States

    Class A Drivers Enjoy: · Earn $35.60/ hour after 1 year · Local Routes - Home Daily · Great Benefits includes: Medical, Dental, & VisionInsurance Options Fully Paid by Martin Brower · 401k Match · Pay Transparency Statement:? · The compensation philosophy reflects the Compa ...


  • Butler County Regional Transit Authority Hamilton, United States

    Current Miami University student looking for part-time work? · BCRTA WORK+ PROGRAM · The BCRTA Work+ Program was created to enable committed part-time employees to balance work with the pursuit of an undergraduate college degree. Under the BCRTA Work+ Program, Butler County Reg ...


  • Butler County Regional Transit Authority Hamilton, United States

    Job Description · Job DescriptionCurrent Miami University student looking for part-time work? · BCRTA WORK+ PROGRAM · The BCRTA Work+ Program was created to enable committed part-time employees to balance work with the pursuit of an undergraduate college degree. Under the BCRTA W ...


  • Butler County Regional Transit Authority Hamilton, United States

    Job Description · Job DescriptionEnjoy working with people? · Is Customer Service your middle name? · We are seeking a dedicated and detail-oriented Inbound Customer Service Representative (Scheduling) to join our team. The primary responsibilities of this role include scheduling ...


  • PeopleFirst Staffing Fairfield, United States

    3rd shift Press Machine Operator - $18-$23/hrNow hiring for press machine operator in Fairfield, Ohio.This is a 3rd shift position with the hours of 8:45pm-7:15am, with starting the pay of $ /hr based on experience.What they offer: Medical, dental, and vision insurancePaid Holida ...

  • MPW

    CDL Class B Driver

    1 day ago


    MPW Fairfield, United States

    Job Description · This position is responsible for operating a company truck and driving to various locations to service various pieces of equipment from both the sanitation and shower divisions. · ESSENTIAL FUNCTIONS: · Conduct daily pre-shift & post-shift inspection & report ...

  • MPW Industrial Services

    CDL Class B Driver

    3 days ago


    MPW Industrial Services Fairfield, United States

    This position is responsible for operating a company truck and driving to various locations to service various pieces of equipment from both the sanitation and shower divisions. · ESSENTIAL FUNCTIONS: **** · Conduct daily pre-shift & post-shift inspection & report deficiencies ...

  • Vista Packaging Logistics

    CDL Truck Driver

    5 days ago


    Vista Packaging Logistics Fairfield, United States

    POSITION DETAILS · * Fully understand how to operate and safely drive assigned vehicle · * Pick-up and safely transport product to the intended destination · * Ensure contents are properly secured to prevent damage/injury · * Obtain signatures to confirm and complete deliveries · ...

  • Porta Kleen

    Lot Attendant

    3 weeks ago


    Porta Kleen Fairfield, United States

    ** Porta Kleen Lot Attendant** · ? AddThis Sharing Buttons · **Category** · Field Technicians · **Job Location** · Fairfield, OH · **Tracking Code** · PK8525P · **Position Type** · Full-Time/Regular · This position is responsible for the maintenance and cleaning of all ...


  • NebulaTech Olde West Chester, United States

    Yeehaw Our company, driven by pioneering achievements, creativity, and dedication, is a reliable and competent partner for cities, counties, commercial, and private customers. · We're on the lookout for reinforcements · YOUR DUTIES: · Operating a horse-drawn carriage garbage tru ...


  • Wolter, Inc. Fairfield, United States

    Job Description · Job DescriptionAre you ready to join a dynamic team and play a crucial role in shaping the future of material handling? We are actively seeking a dynamic Dock & Door Technician to join our rapidly growing team out of our Fairfield location. Wolter, Inc. isn't ju ...