Director of Dedicated Operations-RTI - Austin, United States - RIVERSIDE TRANSPORT GROUP

Description

Job Details

Job Location
TX STATE - Austin, TX

Job Category
Transportation

Description

Summary:

Our growing trucking company is seeking an experienced Director of Dedicated Operations who can lead our dedicated fleet and yard operations. The Director of Operations will be mainly responsible for leading their direct reports, maintaining a high level of driver interaction, collaboration with safety, and training to help onboard new drivers/contractors/employees. In addition, the role will be focused on maintaining standard operational metrics; including; asset utilization, driver retention, service performance, and safety awareness. The ideal candidate for this position possesses proven leadership skills, as well as a strong ability to problem solve and make sound decisions that encourage corporate growth.

Additional Responsibilities

• Improve the business processes for the department through analysis and collaboration
• Get involved in Long-Term business planning at the managerial level
• Collaborate with department manager to develop performance, execution, and growth plans
• Analyze the performance of the department, make recommendations to improve, and implement said improvements
• Act as responsible individual for department with regards to service & safety performance
• Other duties as assigned

Qualifications

Required Skills

• 5+ years' experience in transportation sector
• 3+ years' experience in leadership role
• Strong verbal and written communication skills
• Effective decision-making skills
• Experience writing business plans
• Intermediate user ability for Microsoft Excel

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Job Knowledge - Competent in required job skills and knowledge; keeps abreast of current developments; requires minimal supervision.

Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Managing Customer Focus - Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.

Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor's Degree or 5 years related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Computer Skills

To perform this job successfully, an individual should have knowledge of TMW Database software, Microsoft Excel and Outlook knowledge.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception. The employee will be required to travel to various locations as deemed necessary to meet the customer and job expectations.