Customer Service Rep - Tampa, United States - HEICO

    HEICO
    HEICO Tampa, United States

    2 weeks ago

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    Description
    Job Description

    Customer Service Representative Job Description

    POSITION SUMMARY:

    The Customer Service Representative is responsible for interacting with customers to provide standard information in response to inquiries, process orders and resolve complaints.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:
    • Confer with customers via email or telephone to provide information about products and services, take or enter orders.
    • Support sales team by working with Regional Sales Manager and Mfg. Representatives.
    • Respond to customer requests for quote, providing price and delivery.
    • Enter customer orders into ERP system, and where necessary, coordinate with customers and other Team members on delivery and order exceptions.
    • Compare lists of parts requested by customers with offer to quote.
    • Compare actual sales to sales potential to find missed opportunities.
    • Review open order report and follow up with customers for order status.
    • Perform analysis and tasks in support of other members of the Engineering and Sales Teams.
    • Obtain details of customer complaints or issues and assist with process of resolution.
    • Refer unresolved customer grievances to designated departments for further information.
    Requirements

    ESSENTIAL SKILLS AND KNOWLEDGE:
    • Ability to follow directions.
    • Adaptability
    • Intermediate Microsoft Excel and spreadsheet skills, MS Word and Outlook
    • Attention to detail
    • Critical thinking
    • Customer Service
    • Dependability
    • ERP Software
    • Interpersonal skills to interact with all team members. The individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings.
    • Integrity
    • Problem solving to identify and resolve problems in a timely manner and gathers and analyzes information skillfully.
    • Resolving Conflicts and Negotiating with Others
    • Time Management
    • Verbal and Written Communication skills
    EDUCATION AND EXPERIENCE:
    • High School Diploma or equivalent.
    • One to three years of customer service experience.
    • Any equivalent combination of education and experience determined to be acceptable by management.