Customer Service Representative - Dublin - Penzone Salons

    Penzone Salons
    Penzone Salons Dublin

    1 day ago

    $65,000 - $125,000 (USD) per year *
    Description
    GUEST EXPERT - GUEST EXPERIENCE CALL CENTER
    Location: Dublin, OH
    Improve lives from the outside in. Join our team + enjoy $10 haircuts, $20 massage, 40% off salon + spa products, growth opportunity + oh, so much more -
    You're the first welcoming hello from PENZONE Salons + Spas to our guests. You'll work from our Innovation Office to elevate guest experience on a daily basis.
    Job Duties:
    • Answering phone calls for all salon locations; booking, canceling + confirming appointments; directing guests to appropriate departments when needed; must be familiar with all salon services in order to answer questions from guests; filling out paperwork for gift certificates, standing appointments, packages, and bridal parties.
    • Position requires strong interaction with all salon personnel, handling or referring customer complaints and concerns in a tactful, professional manner.
    • Performing other duties as assigned.
    Job Requirements:
    • Position requires a self-motivated, detail-oriented and organized person.
    • Candidate must possess superior customer service skills, and excellent verbal and written skills.
    • Must have the ability to listen, be patient, troubleshoot issues, and be able to multitask, and work under pressure.
    • Candidate must possess basic math skills and have working knowledge of computers.
    • The successful candidate must be able to work a flexible schedule that includes evenings and weekends.
    • Candidate must be flexible with schedule to ensure appropriate coverage levels of the information center.
    • Previous customer service experience preferred.
    • Looking for part-time or fulltime availability - open availability for weekdays, weekends or nights preferred
    • Position is onsite at BASE ONE in Dublin, OH.
    Perks:
    • $10-$20 Salon + Spa services
    • 40% off Salon + Spa products
    * This salary range is an estimation made by beBee
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