Operations Manager - Ocala
5 hours ago
Job description
District Partners has partnered with a rapidly growing, private equity-backed pool services platform operating across Central and Northeast Florida to find an Operations Manager.
With more than 1,200 pools under management and an active acquisition strategy, the company is focused on operational excellence, disciplined growth, and long-term value creation.
This role is more than an Operations Manager — it is a hands-on General Manager opportunity for a leader who can bridge the gap between "Pool Guy" and "Business Executive." We are seeking someone who understands field service culture but can operate with P&L fluency, systems discipline, and strategic rigor.
The General Manager will own day-to-day execution across service, repair, renovation, and construction operations while driving technician productivity, service quality, customer retention, and margin expansion.
This individual will report directly to the CEO and work closely with leadership to ensure acquisitions, systems, and growth initiatives translate into consistent, high-quality field execution.
What You'll Do:
Own daily operations across all service, repair, renovation, and construction activities
Manage route scheduling, technician deployment, and job prioritization to ensure on-time, high-quality delivery
Lead, train, and develop field supervisors, crew leads, and technicians
Enforce and continuously improve SOPs across all locations
Monitor labor efficiency, job margins, route profitability, and overall P&L performance
Identify and resolve operational bottlenecks, backlogs, and service issues
Support onboarding and integration of newly acquired businesses, including teams, routes, and customer accounts
Partner with leadership to implement systems, tools, and workflows across the field organization
Track and report key operational KPIs related to service levels, productivity, and financial performance
Drive customer satisfaction, retention, and consistent service standards across markets
What You'll Have:
Experience leading operations in a field-based, route-driven services business (pool services, HVAC, landscaping, pest control, etc.)
Proven track record managing technicians, supervisors, and multi-location field teams
Demonstrated success driving efficiency, quality, and accountability
Comfortable operating in a fast-paced, private equity-backed growth environment
Experience integrating acquired teams or route portfolios is highly desirable
Strong organizational, communication, and leadership capabilities
Ideal Profile – The General Manager We're Seeking
P&L Fluency:
Comfortable managing budgets, margins, labor costs, and route profitability
Service Pedigree:
Deep understanding of route-based, field-driven service operations
Customer Retention Advocate:
Recognizes that recurring revenue is the lifeblood of the business
Conflict Resolution Leader:
Able to navigate technician, customer, and field challenges with maturity
Metric-Obsessed Operator:
Runs the business through KPIs, dashboards, and accountability
Sales-Minded Service Leadership:
Aligns service execution with upsell opportunities and growth
Systems-First Integration Specialist:
Builds scalable infrastructure, especially during acquisitions
Metric-Driven Leadership:
Holds teams accountable to performance standards
Operational Discipline:
Brings structure, cadence, and rigor to field operations
Sales Enablement Focus:
Ensures operations support revenue growth, not hinder it
Strategic Resource Planner:
Optimizes headcount, routes, equipment, and deployment for scale
Why This Role?
The client is scaling rapidly through organic growth and acquisitions. This role is critical to ensuring that the company can grow without sacrificing service quality, profitability, or operational control. The Operations Manager will be a core leader in building a disciplined, scalable operating platform across Florida.
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