Parts Coordinator - Milwaukee, WI,
10 hours ago
Job description
At American State Equipment, we are dedicated to delivering exceptional service and support to our customers. Our team thrives on integrity, accountability, and collaboration, and we are looking for a skilled Parts Coordinator to join us in driving customer satisfaction and loyalty.
Position Overview
The Parts Coordinator plays a vital role in processing customer orders, preparing accurate quotes, and coordinating shipments. This role requires strong product knowledge, the ability to interpret technical materials, and expertise in managing warranty claims and returns. If you enjoy problem-solving, building customer relationships, and working in a fast-paced environment, this is a great opportunity to grow your career.
Key Responsibilities
- Process customer sales orders, including expediting and follow-up.
- Prepare and provide customer quotes, pricing, and lead times in accordance with company policies.
- Release and ship orders as required.
- Read and interpret parts manuals and drawings.
- Process customer credits as needed.
- Source required parts to meet customer needs and follow up to ensure satisfaction.
- Manage manufacturers' warranty claims and returns, ensuring timely submissions and compliance.
- Build and maintain strong customer relationships through professional, solution-oriented communication.
- Perform other duties as assigned.
- High school diploma or GED equivalent required.
- 3–5 years of parts counter experience in the heavy equipment industry, preferred.
- Proficiency in Microsoft Office; experience with CDK a plus.
- Ability to demonstrate strong product knowledge.
- Excellent communication, customer service, and problem-solving skills.
- Be part of a team that values integrity, fairness, and accountability.
- Opportunities for growth and development.
- Supportive environment with a focus on teamwork and customer satisfaction.
- Competitive pay and benefits package.
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