- At least 5+ years of experience in Implementing discovery and Service mapping solutions for customers.
- Experience in Service now CMDB processes.
- Experience in CMDB data Model and configuration.
- Experience in CMDB assessment and data cleanup activity.
- Experience in Service catalog development
- Knowledge of CMDB Normalization, Identification and Reconciliation jobs.
- Experience in Service now customization.
- Integration experience using SOAP/Restful API.
- Experience in designing, development, and implementation of automated processes for gathering, populating, and maintaining CMDB data.
- Experience in building CMDB health Dashboard and custom reporting
- Good written and communication skills.
- ITIL Foundation Level Certification.
- Installation/Configuration and implementation of the discovery tool
- Strong troubleshooting skills, reading logs, solving complex workflow issues;
- Writing maintainable code as per best coding practices ( JS , Poweshell , Angular etc. )
- Experience in Writing custom patterns for discovering custom/in-house applications
- Experience in Scripting and solutions to expand the ServiceNow Discovery module
- Knowledge of scripting language (JS, Poweshell )
- Experience in building custom integration using adapters, custom connectors
- Candidates with discovery , service mapping and other ITOM certification will be preferred.
- Candidate should be comfortable in scripting and coding Discovery Probes and Sensors, CMDB, CMDB Types and Scripting.
- Candidate should be knowledgeable and familiar in the ServiceNow Discovery / Service Mapping offerings.
- Candidate should lead a customer through knowledge and requirements discussions for implementing and deploying ServiceNow Discovery.
- Candidate should have experience in Coding, Test Scripts and Configuration for ServiceNow Discovery. He can configure ServiceNow MID Servers in customer environments
- Candidate should have experience in Delivering technical workshops on Discovery, service mapping , integration with full knowledge of CMDB Lifecycle.
- Candidate should have Expert understanding on import sets and transform maps, working with external data Sources, ServiceNow data mapping.
- Candidate can Articulate the ServiceNow CMDB Classes for Asset and Configuration, their relationships and dependencies.
- Collaborate with Infrastructure Architects to understand IT technology strategy that guide which requirements need to be gathered.
- Work with Application SMEs to create and validate Service Maps for key applications
- Maintain the integrity of the Service Mapping module across production and non-production environments
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ITOM Senior Technical consultant - Nederland, United States - eTeam
Description
As a Senior technical consultant focusing on ITOM development and configuration on ServiceNow platform this resource will deliver finalized ServiceNow Discovery Solutions utilizing the ServiceNow Discovery , CMDB and service mapping.
