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    ITOM Senior Technical consultant - Nederland, United States - eTeam

    eTeam
    eTeam Nederland, United States

    1 week ago

    eTeam background
    Description

    As a Senior technical consultant focusing on ITOM development and configuration on ServiceNow platform this resource will deliver finalized ServiceNow Discovery Solutions utilizing the ServiceNow Discovery , CMDB and service mapping.

    • At least 5+ years of experience in Implementing discovery and Service mapping solutions for customers.
    • Experience in Service now CMDB processes.
    • Experience in CMDB data Model and configuration.
    • Experience in CMDB assessment and data cleanup activity.
    • Experience in Service catalog development
    • Knowledge of CMDB Normalization, Identification and Reconciliation jobs.
    • Experience in Service now customization.
    • Integration experience using SOAP/Restful API.
    • Experience in designing, development, and implementation of automated processes for gathering, populating, and maintaining CMDB data.
    • Experience in building CMDB health Dashboard and custom reporting
    • Good written and communication skills.
    • ITIL Foundation Level Certification.
    • Installation/Configuration and implementation of the discovery tool
    • Strong troubleshooting skills, reading logs, solving complex workflow issues;
    • Writing maintainable code as per best coding practices ( JS , Poweshell , Angular etc. )
    • Experience in Writing custom patterns for discovering custom/in-house applications
    • Experience in Scripting and solutions to expand the ServiceNow Discovery module
    • Knowledge of scripting language (JS, Poweshell )
    • Experience in building custom integration using adapters, custom connectors
    • Candidates with discovery , service mapping and other ITOM certification will be preferred.
    • Candidate should be comfortable in scripting and coding Discovery Probes and Sensors, CMDB, CMDB Types and Scripting.
    • Candidate should be knowledgeable and familiar in the ServiceNow Discovery / Service Mapping offerings.
    • Candidate should lead a customer through knowledge and requirements discussions for implementing and deploying ServiceNow Discovery.
    • Candidate should have experience in Coding, Test Scripts and Configuration for ServiceNow Discovery. He can configure ServiceNow MID Servers in customer environments
    • Candidate should have experience in Delivering technical workshops on Discovery, service mapping , integration with full knowledge of CMDB Lifecycle.
    • Candidate should have Expert understanding on import sets and transform maps, working with external data Sources, ServiceNow data mapping.
    • Candidate can Articulate the ServiceNow CMDB Classes for Asset and Configuration, their relationships and dependencies.
    • Collaborate with Infrastructure Architects to understand IT technology strategy that guide which requirements need to be gathered.
    • Work with Application SMEs to create and validate Service Maps for key applications
    • Maintain the integrity of the Service Mapping module across production and non-production environments


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