Personal Lines Customer Service Representative P&C INSURANCE - Seminole - Brown Insurance

    Brown Insurance
    Brown Insurance Seminole

    2 days ago

    $50,000 - $55,000 (USD) per year
    Description

    Join Brown Insurance Services Personal Lines Customer Service Representative

    Are you passionate about delivering exceptional service and support to clients? Do you thrive in a collaborative team environment? If so, this is the role for you. If you are ready to make a meaningful impact in a respected insurance agency, apply now and become a valued member of our team

    Responsibilities:

    • Serve as the primary point of contact for personal lines insurance, responding to clients concerns with professionalism and empathy.
    • Process policy changes, and additions to meet clients' evolving coverage needs.
    • Assist clients with insurance policy renewals and rewrites.
    • Obtain quotes and coverage options for new policies and policy amendments based on client's needs.
    • Review policy with clients.
    • Handle policy cancellations and reinstatements while following company guidelines and regulations.
    • Provide support and guidance to clients throughout the claims process, liaising with the claims department as needed.
    • Maintain accurate data entry in our management system.
    • Educate clients on various personal insurance products, coverage options, and risk management strategies.
    • Stay informed about industry trends, regulations, and advancements in personal insurance to enhance knowledge and service delivery.

    Requirements:

    • High school diploma or equivalent
    • Proven experience as a Customer Service Representative in a personal lines insurance agency or related industry.
    • Thorough understanding of personal insurance products, including but not limited to auto, home, renters, umbrella, and personal liability insurance.
    • Familiarity with insurance policy terms, coverage types, and industry regulations.
    • Communicate effectively with clients, team members, and insurance carriers.
    • Strong problem-solving skills and the ability to address client concerns with empathy and professionalism.
    • Detail-oriented with exceptional organizational and time-management abilities.
    • Proficient computer skills, including experience with agency management systems and Microsoft Office Suite, Applied Epic, and Quote Rush.
    • Ability to multitask and manage multiple priorities.
    • Active 4-40, 20-44, 2-20 License
    • Prior experience (preferred).

    Benefits:

    • Base $50k - $55k base + high competitive uncapped commissions
    • Competitive commission structure
    • PTO included
    • Health Insurance Employer pays majority for the primary insured
    • Dental/Vision/Aflac Available Employee cost
    • 401k After 12 Months - Employer 4% match

    Brown Insurance Services is celebrating over 50 years as a family-owned agency in FL. We are a full-service independent agency representing top insurance carriers. These strategies allow us to operate in the client's best interests, rather than being confined to limited options through a big-box agency. Check out our website to see more about the agency, and feel free to read our agency reviews from our amazing community of clients.


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