Customer Service Agent - Miami, United States - Omni Clear Communications

Description

Job Title: Customer Service Agent

Location: Miami, FL

Job Type: Full-time

Job Description:

We are seeking a Customer Service Agent to join our team and provide exceptional support to our valued customers. As a Customer Service Agent, you will be the first point of contact for customers, addressing inquiries, resolving complaints, and ensuring a positive experience with our products or services. The ideal candidate will possess excellent communication skills, a passion for helping others, and the ability to remain calm and professional in challenging situations.

Responsibilities:

• Handle incoming customer inquiries via phone, email, chat, and social media channels.
• Provide accurate information about products, services, and company policies.
• Assist customers with placing orders, tracking shipments, processing returns, and resolving billing issues.
• Troubleshoot technical problems and escalate complex issues to appropriate departments.
• Maintain a high level of professionalism and empathy when interacting with customers.
• Document all customer interactions and follow up as needed to ensure customer satisfaction.
• Collaborate with other team members to improve processes and contribute to a positive work environment.

Qualifications:

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Previous customer service experience preferred but not required.
• Proficiency in using customer service software and other relevant tools.