Hamley Steakhouse Host - Pendleton, United States - Wildhorse Resort and Casino

Description

Wage Range: $14.00

JOB SUMMARY

Officially greets and caters to the needs of restaurant customers, hosting, and assisting restaurant staff as needed to ensure guest satisfaction.

ESSENTIAL JOB FUNCTIONS:

1. Ensure exemplary customer satisfaction through prompt, efficient and quality service, graciously greeting guests entering restaurant.
2. Greets and promptly seats guests, initiates services for customer (beverage, menu, specific set-up, etc.).
3. Maintain knowledge of current menu and/or specials.
4. Take an active role in promoting guest service and advises Steakhouse Managers of guest service issues.
5. Assist with seating arrangements, including moving tables and chairs.
6. Take names for waiting list.
7. Helps maintain a smooth flow in dining room between guests and servers.
8. Assist as needed with table bussing, settings and side work.
9. Handle guest questions/concerns promptly and professionally, deferring disputes/conflict to supervisor.
10. Comply with regulatory laws, employee handbook, department policy and procedures, safety codes, etc.
11. Promotes a clean, safe and healthy environment for employees and guests. Promptly reports all concerns to supervisor.
12. Ensure that operation of equipment, tools and materials are handled in a safe manner.
13. Promote internal guest service standards through courteous and respectful behavior with co-workers.
14. Other related duties as assigned.

PROMOTE QUALITY SERVICE STANDARDS:

SAFETY: Ensuring a safe experience by protecting the welfare of all.

INTEGRITY: Expecting personal accountability at every level.

COURTESY: Creating an exceptional customer service experience for everyone.

TEAM: Functioning together to create a cooperative and positive experience.

SHOW: Providing flawless experience -a clean and cared-for resort.

SUPERVISORY AUTHORITY:

1. None.

SIGNATORY ABILITY:

1. None.

ACCESS TO SENSITIVE AREAS:

1. None.

MINIMUM QUALIFICATIONS:

1. Six (6) months experience in a position that required exceptional customer relations skills.
2. Must possess or obtain a Food Handler Certification and an OLCC permit within 30 days of employment.
3. Effective communication skills-verbally able to provide instruction, respond to questions, and have exceptional interpersonal skills and abilities.
4. Needs to frequently stand and/or walk for long periods; perform repetitive motions with wrist, hands and fingers; lift and maneuver 50lbs.
5. Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
6. Must be at least 16 years of age.