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Customer Service Assistant - Joliet, United States - Pipe Manufacturing Company
Description
Pipe Manufacturing Company
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
Description:
Responding to complaints when customers experience problems
Processing orders and returns
Documenting customer interactions
Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied.
Learn the software systems used by the company to be able to communicate effectively with incoming inquiries.
Be able to process orders, forms, applications, or requests.
Work with colleagues when necessary to resolve customer complaints.
Requirements:
Communication skills including written and verbal communication
Customer service skills including patience and positivity
Excellent computer skills to record, process, and use information to provide assistance to customers
Problem-solving skills to ensure complaints are assessed in a manner that is satisfactory for the customer and the company
Communication skills like a pleasant demeanor and ability to work with multiple personalities
2+ years' experience in a customer service role
High school diploma/GED required (College degree preferred)
Proficient in Microsoft Excel, Word and Outlook
Detail oriented with the flexibility to adapt to a variety of work situations and interruptions and organize work for appropriate and timely completion
Ability to work well with others and communicate effectively with staff and customers at all levels
Ability to work independently with minimal direction
Strong prioritization and organization skills
Benefits offered:
Paid time off
Health insurance
Dental insurance
Vision insurance
Other types of insurance
401K
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources.