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    Help Desk Technician - Dugway, United States - DT Professional Services

    DT Professional Services
    DT Professional Services Dugway, United States

    6 days ago

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    Description

    Job Summary:
    DT Professional Services is seeking a Help Desk Technician in a hybrid capacity in Dugway, UT. The ideal candidate will be supporting the U.S. Army—Dugway Proving Ground Data Management Division (DMD) IT Support Contract.


    Responsibilities:
    Log all requests for assistance, upon notification, and track solutions in the Help Desk Ticketing system

    Perform Tier II/III (direct user support) for WDTC DREN/SDREN core services for Test Mission Support System (TMSS) network supporting DoD customers

    Troubleshoot various IT-related issues (i.e., computer, network, printer, etc.)

    Perform service desk duties as defined by current Information Technologies Infrastructure Library (ITIL) processes

    Support technologies, to include operating systems, servers and software applications issues, resolve and implement solutions

    Patch and comply with Defense Information Systems Agency (DISA) standards

    Perform imaging on new and transferred computers, in accordance with DISA Secure Host Baseline (SHB) policies

    Perform system builds on computers using the system image library, as required IAW DMD prioritization based on the test center's requirements for testing

    Provide user account support to include: creating, updating, disabling/deleting, and resetting accounts in Active Directory (AD)

    Perform data recovery from backups and from damaged data storage devices

    Install and configure printer drivers on workstations and laptops


    Basic Qualifications:
    Ability to obtain and maintain a DoD Secret Clearance

    1 year of experience in a Help Desk/IT environment or 4-year college degree, in lieu of professional experience

    High School Diploma

    Knowledge in the following areas:
    MS Windows 10, Computer troubleshooting & repair

    Current certification in one of the following: Security+ CE (preferable), SSCP, CCNA-Security, CISSP (or Associate), CISA, GCIH, GCED, CASP CE, CAP

    Current certificate of training in one of the following: A+ (preferable), MCSA, MCSE, RHCSA, Linux


    Preferred Qualifications:
    Associates Degree in any IT field

    Experience working on a military installation/contract

    The compensation range for this position: $35,000 - $50,000 annually.

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