- Fourth-largest city in the U.S. and home to 54 Fortune 500 companies, second only to New York City's 55.
- Approximately 145 languages are spoken here.
- Overall after-taxes living costs are 5.6 percent below the average for all 308 urban areas recently surveyed.
- Houston is a major-league sports town, and don't forget the annual Houston Livestock Show & Rodeo.
- The weather is great Mild winters ensure that outdoor activities can be enjoyed year-round.
- World-renowned medical care. The Houston metro area has long been known for its first-rate healthcare system, with many Houston area hospitals consistently ranking among the nation's top institutions.
- With over 150 museums and cultural institutions in the Greater Houston area, museums are a large part of Houston's cultural scene.
- Houston is the Culture & Culinary Capital of Texas with more than 7,500 restaurants and eating establishments covering 60+ cuisines.
-
Customer Service Representative
2 weeks ago
Richard, Wayne & Roberts Houston, United StatesIf you are Bilingual (English/Spanish), you can apply for this role as a Customer Service Representative Hybrid 3/2 in The Energy Corridor in Houston, TX. Excellent benefits include 100% coverage on all benefits for you AND your family · ...
-
Customer Service Representative
4 weeks ago
Supreme Partnership Inc Houston, United StatesWe are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The Customer Service Representative will be the first point of contact for our customers, providing excellent service and support. This role is crucial in ensuring a positive customer ex ...
-
Operations Services Representative
1 day ago
BP Energy Houston, United StatesEntity: · Trading & Shipping · Job Family Group: · Supply & Trading Group · Job Description: · Responsible for supporting the efficient, reliable, and safe execution of the regional supply plan, using basic analytical capabilities to coordinate the effective scheduling of phys ...
-
Customer Service Representative
2 weeks ago
J.G. Wentworth Houston, United States Full timeOverview · Customer Service Representative · Schedule: Remote (TX & FL applicants only) · This position offers a fast-paced, high energy call center environment for those looking to make a positive impact on people's lives. Our Customer Service Representatives are the primary p ...
-
Client Services Representative
6 days ago
First Service Credit Union Houston, United StatesAddress: 16430 Park Ten Place, Houston, Texas 77084 · This position is an in-person role taking place at 16430 Park Ten Place, Houston, Texas 77084 · Role: Provide direct support to eCU Technology clients with a focus on per-deployment configuration, quality assurance, and custom ...
-
Operations Services Representative
1 week ago
bp Houston, United StatesJob Description: · Responsible for supporting the efficient, reliable, and safe execution of the regional supply plan, using basic analytical capabilities to coordinate the effective scheduling of physical movements into and out of supply networks and making efficiency trade-off ...
-
Client Service Representative
1 week ago
knockorecruit Houston, United States· We are looking for outgoing and dedicated Representatives who is interested in a rewarding career in insurance sales. · If you are a high-energy type of person, customer-focused, and have a strong desire to succeed in a sales driven environment, you might be the perfect candi ...
-
Customer Service Representative
1 week ago
SK Innovation Houston, United StatesJob Summary: · The Customer Service Representative is the interface between external customers and internal SKGCA Functional Partners (Sales & Marketing Team, Logistics Team, Product Management Team, Finance Team, Technical Team) to deliver exceptional service to our customers an ...
-
Account Service Representative
4 days ago
Mohawk Industries, Inc. Houston, United StatesJoin the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. · Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, w ...
-
Consumer Service Representative
2 weeks ago
Larson Houston, United States Full timeCompany Description · At Fortune Brands Innovations, we believe that our innovation and success are fueled by the passion of our people and the strength of our teams. Together, we work to fulfill dreams of home by aligning around common goals, being agile in the face of change, ...
-
Customer Service Representative
1 week ago
Alicia Dubose - State Farm Agent Houston, United States Full timePosition Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financia ...
-
Customer Service Representative
4 weeks ago
NOV Houston, United StatesJOB DESCRIPTION · About NOV and Rig Technologies · NOV is a leading provider of technology, equipment, and services to the global oil and gas industry that supports customers' full-field drilling, completion, and production needs. Since 1862, NOV has pioneered innovations that im ...
-
Customer Service Representative
14 hours ago
Staffing Now Houston, United StatesSNI Companies is hiring for a contract to hire Bilingual Customer Service Rep to work for one of our growing Houston-based clients. This is a great entry-level opportunity offering a set M-F schedule and lots of opportunities for growth. · Responsibilities: · Answer calls from cu ...
-
Client Services Representative
2 weeks ago
Meletia Agency Houston, United StatesCompany Overview:Meletia Agency - [ A Symmetry Financial Group Agency] is a leading provider of insurance products dedicated to serving the needs of individuals and businesses across [specific region or nationwide]. We specialize in [types of insurance offered], offering comprehe ...
-
Service Customer Service Representative
2 weeks ago
Team Gillman Houston, United StatesJob Description · Job DescriptionRepresentatives for our Service Business Development Center · If you love to win and are fiercely competitive, then don't let this amazing opportunity pass you by. These newly appointed positions are in our platform office center located in the Sp ...
-
Customer Service Representative
10 hours ago
Qonten Houston, United States**Customer Service Representative** · | Sun, 21 Nov :59:48 GMT · Knowing our products inside and out so that you can answer questions. Keeping records of customer interactions, transactions, comments, and complaints. We are hiring a customer service representative to manage cus ...
-
Customer Service Representative
3 weeks ago
Circle K Stores, Inc. Houston, United States Part timeStore : 7702 Bellaire Blvd, Houston, Texas 77036 Availability - Shift/ Days Flexible Availability Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work Customer Service Representative, Cus ...
-
Customer Service Representative
2 weeks ago
Steven Sipes - State Farm Agency Houston, United StatesJob Description · Job Description Steven Sipes - State Farm Agency, located in Houston, TX is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. Insurance experience is not required. We will train the right person with th ...
-
Customer Service Representative
4 weeks ago
MJC Staffing, LLC Houston, United StatesJob Description · Job DescriptionSUMMARY: Our Customer Service Representative positions act as a liaison between McDaniel Metals, LLC, and our customers. This position must professionally handle all order requests and detailed account inquiries. COMPANY OVERVIEW: PRIMARY RESPONSI ...
-
Client Service Representative
2 weeks ago
VCA Antech, Inc. Houston, United StatesWe are seeking an experienced Client Service Representative to join our team. · At VCA Jones Road Animal Hospital, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed ea ...
Financial Aid Customer Service Representative - Houston, United States - HCC
Description
Job SummaryThe Representative, Financial Aid Customer Service provides customer service to students, parents and general public via various communication methods to support the daily operation of the Financial Aid Department. This position will provide secretarial/clerical support as needed.
ESSENTIAL FUNCTIONS
Comply with all Family Educational Rights and Privacy Act (FERPA) regulations.
Greet students at the front counter/desk or over the phone.
Perform clerical tasks for the Financial Aid Office and provide assistance with office equipment such as copiers and fax machines. Order and maintain office supplies and tracks inventory on all information sheets and pamphlets.
Ensure the "Who's Next" system is accurate and current.
Provide students with accurate information regarding the financial aid application and award process.
Adhere to all job expectations and customer service plan requirements.
Attend all mandatory trainings, meetings and request additional assistance when needed. Trainings may include, but are not limited to, traveling to various HCC locations including the District Office for extended lengths of time.
Stay abreast of regulatory changes and ensure the information provided to students is accurate and up-to-date.
Assist students and their families in a timely and professional manner. Ensure students feel welcome in the Financial Aid Office, and are treated with the highest level of respect, professionalism, and integrity.
Provide students with a confidential setting (if requested) and ensures that sensitive matters are treated appropriately.
Enter data into the PeopleSoft system accurately and in accordance to office policies and procedures.
Handle difficult customers professionally and with respect.
Assist parents and students with the financial aid application process and address questions or concerns, using various communication methods (email, phone, in-person, text, etc.).
Provide coverage at various HCC Financial Aid Office locations as needed.
Work with the HCC Financial Aid Call Center to help meet student needs and resolve student issues.
Work with other Student Services Departments to assist students with unusual situations and resolve issues to enable the student to be academically successful.
Perform other duties, tasks and assignments as required.
QUALIFICATIONS
Education & Experience
•High school diploma/GED required
•Associate's degree preferred
•1 year of customer service experience required, preferably in a Student Financial Aid Office (experience may include awarding financial aid, counseling/advising, accounting, federal/state administration, etc.)
•Experience working with security sensitive and confidential records
Licensing & Certification
•Valid Texas Driver License
Special Skills
•MS Office Programs
•Information Management Systems
•Budget Management
•Knowledge of federal, state and institutional financial aid programs
•May have to work beyond the normal schedule
Competencies
•Delivering High Quality Work
•Accepting Responsibility
•Serving Customers
•Supporting Organizational Goals
•Driving Continuous Improvement
•Acting with Integrity
•Thinking Critically
•Managing Change
•Communicating Effectively
Working Conditions
General Office. Must be able to perform all job requirements with or without reasonable accommodations; remain in a stationary position during shift; move items weighing up to 25 pounds; position self to operate job equipment; apply established protocols in a timely manner. Must access, input and retrieve information from technology devices; communicate with others to accomplish job requirements. May be required to work after hours to include weekends and holidays.
SECURITY SENSITIVE: This job class may contain positions that are security sensitive and thereby subject to the provisions of Texas Education Code §
The Organization
Houston Community College (HCC) is an open-admission, public institution of higher education offering a high-quality, affordable education for academic advancement, workforce training, career development and lifelong learning to prepare individuals in our diverse communities for life and work in a global and technological society. We're proud to say that 98 percent of our graduates step into a job in their field of study immediately upon graduation. One of the largest community colleges in the nation, HCC has served the Greater Houston area for over four decades. Accredited by the Southern Association of Colleges and Schools, and the Schools Commission on Colleges, we offer 300+ associate degree and certificate programs to 75,000+ students across 13 Centers of Excellence and online each semester. We are proud to be No.1 among all community colleges in the nation in providing associate degrees to minorities and No.1 in educating international students, with 10.4 percent of our student population from outside the USA. Our vision is to become the Employer of Choice in support of our mission for Student Success by attracting, retaining and motivating the best employees.
The Team
Play a central role at HCC as you keep our everyday operations running like clockwork. You'll get the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether your role is supportive, administrative, financial or something else, you'll be part of a dynamic team that not only provides HCC students with cutting-edge academic and career tools, it also takes care of its people.
Location
Houston is a city with limitless possibilities:
EEO Statement
Houston Community College does not discriminate on the bases of race, color, religion, sex, gender identity and expression, national origin, age, disability, sexual orientation or veteran's status. The following person has been designated to handle inquiries regarding the non-discrimination policies:
David Cross, Director EEO/Compliance, Title IX Coordinator
Office of Institutional Equity
PO Box
Houston TX, 77266
or
HCC values its employees and their contributions, promotes opportunities for their professional growth and development, and provides a positive working and learning environment that encourages diversity, innovation and creativity, and inclusion.
Individuals with disabilities, who require special accommodations to interview, should contact
