This job does not accept any more applications

    Sr. Product Manager, ESM - City of Binghamton - Jobleads-US

    Jobleads-US
    Jobleads-US City of Binghamton

    1 month ago

    Jobleads-US background
    Description

    Sr. Product Manager, ESM

    Overview

    We are a movement driven by our mission to accelerate progress and create a healthier future for all. Our team is passionate about making a difference in cardiovascular health and reducing deaths from this disease.

    This role will be part of the Business Technology group and work with various collaborators and individual contributors across multiple business units and vendors to provide strategic direction and act as an evangelist for the Enterprise Service Management platform.

    The Sr. Product Manager, ESM, will define the product vision, strategy, and communications to collaborators and develop, prioritize, and maintain a 12 to 24-month product roadmap in collaboration with delivery teams, collaborators, and leadership. This role will also establish and lead ESM's Enterprise Governance Committee, guiding key strategic decisions and investment prioritization.

    Responsibilities

    1. Strategic Leadership: Develops and maintains the product vision and a product roadmap that is forward-looking and customer-driven by operating at the intersection of business, technology, and user experience; setting goals, defining success, and organizing and motivating business, technology, and vendor teams.
    2. Value Realization: Responsible for improving the value that the ESM platform creates by facilitating the adoption and ongoing optimization of the platform, ensuring that the component software systems meet the business goals of improving staff efficiency, increasing transparency of work progress, and reducing reputational risk by improving brand compliance.
    3. Stakeholder Engagement and Customer Satisfaction: Establish and evolve ESM's Enterprise Governance Committee with various American Heart Association divisions, engage and facilitate key strategic decisions and investment prioritization.
    4. Technical Leadership: Guides technology teams with the high-level scoping of potential platform expansions and collaborates with the BT strategic program team and vendor teams to estimate the budget required for discovery, configuration/development, integrations, implementations, and support.
    5. Cross-Team Collaboration: Work with BT's Business Solutions Managers (BSM) and Enterprise Solutions Architects (ESA) in assessing and advising on BT Project Intake Requests involving work/task management and tracking tools.
    6. Operational Leadership: Collaborates with business operations and vendor support teams to capture user feedback, develop KPIs, and gather insights to make data-driven decisions and optimizations to drive adoption and usage for the product.

    Qualifications

    • Bachelor's degree in computer science, Software Engineering, MBA or related field or equivalent experience.
    • 5 years of relevant experience.
    • Program management experience, including meeting facilitation, customer and internal team engagement, project and operational management, and ability to execute structured approaches/methodologies to business problems.
    • Experience in implementing ServiceNow or Jira, CMDB and HelpDesk.
    • Experience in capturing user stories and converting them into sprint stories.
    • Experience with systems integrations and data migrations.
    • Significant experience in B2B or B2C product lifecycle management and working in an Agile software development environment.
    • Experience with translating user feedback and needs into requirements for process, functional, and technical improvements.
    • Excellent communication skills (written and verbal), as well as group facilitation and relationship management skills.
    • Proven ability to cultivate and manage relationships with business partners, internal IT partners, and vendors.
    • Strong problem-solving skills with creative approach and ability to think strategically and analytically.
    • Strong collaborator who will naturally work cross-functionally but is also comfortable operating independently.

    Preferred Qualifications

    • Master's degree in computer science, Software Engineering, or a related field.

    Expected salary range: $125,000 - $135,000

Jobs
>
Binghamton