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    Technical Support Specialist- Remote - Kansas, United States - Atlantic Group

    Atlantic Group
    Atlantic Group Kansas, United States

    2 weeks ago

    atlantic group background
    Description
    ResponsibilitiesAll candidates should make sure to read the following job description and information carefully before applying.
    Serve as the first point of contact for customers seeking technical assistance over the phone or emailPerform remote troubleshooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issue and details provided by customersWalk the customer through the problem-solving processDirect unresolved issues to the next level of support personnelProvide accurate information on IT products or servicesRecord events and problems and their resolution in logsFollow-up and update customer status and informationPass on any feedback or suggestions by customers to the appropriate internal teamIdentify and suggest possible improvements on proceduresRequirements and skillsProven experience as a

    help desk technician

    or other customer support roleTech savvy with working knowledge of office automation products, databases and remote controlGood understanding of computer systems, mobile devices and other tech productsAbility to diagnose and resolve basic technical issuesProficiency in EnglishExcellent communication skillsCustomer-oriented and cool-temperedBSc/BA in IT, Computer Science or relevant field

    Remote working/work at home options are available for this role.
    #J-18808-Ljbffr
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