PT Customer Lead - Cape Charles, United States - Food Lion

Description

Working with Us

Ahold Delhaize is for people who are passionate about what they do and doing it well.

We take pride in our high quality, delicious food and in our leading position as the worlds number one frozen bakery.

Our employees are one of our key ingredients, and together they play a critical role in driving the continued success of our business.

We are always looking for great people to join our diverse global team and we have opportunities spanning a wide range of areas including; Production, Logistics, Finance, IT, Sales, Quality, HR and much more.

In Ahold Delhaize, every day is different. If you are resilient, ambitious, and a team player, Ahold Delhaize could be the place for you to thrive and grow in your career


Primary Purpose:

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards.

To be friendly, courteous and cooperative with other store associates.

Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

Duties and Responsibilities:

• Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
• Greet each customer and uses his or her name whenever possible
• Unload customers' groceries from cart to belt-unload items for ease of bagging such as grouping cold items together
• Check the bottom of every cart and under all baby seats for items before completing an order
• Follow correct bagging procedures for the correct use of bags by type
• Scan customers' order and handles the payment transaction, per standard practice
• Avoid personal conversations with other associates when customers are present
• Follow procedures in handling cash, checks, coupons, gift cards, partner cards, food stamps and WIC vouchers
• Follow procedures for refunds and error correction
• Make every attempt to maintain accurate cash control
• Follow procedures and performs overrides
• Identify customers needing assistance and offers to take the customer's order to their car including Food Lion To-Go orders (if applicable).
• Maintain alertness and call for assistance when needed to service customers per service standards
• Check prices quickly and accurately
• Is courteous and helpful to other associates
• Wear the Food Lion uniform with apron, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
• Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
• Ensure work station and front-end area (if applicable) of the store has a neat and clean presentation
• Report any register malfunction to the Customer Service Manager or MOD
• Ensure the MVP savings center KIOSK is filled with paper and properly working
• Adhere to all company guidelines, policies and standard practices
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Notify QA of any cleaning issues or maintenance required on front end
• Successfully complete computer-based training (CBT) and training aid courses
• Perform the task of cashier when scheduled or as needed per the surge plan guidelines
• Perform the task of managing the front end in the brief absence of the CSM/ACSM if needed to ensure service standards are maintained
• Perform the task of Food Lion To-Go Runner when scheduled or as needed.
• Ensure check stands are supplied with proper bags, register receipt paper, Catalina coupon paper and restocks cigarette drawers at each check lane
• Find more efficient ways to do the job and seeks to reduce costs and improve labor productivity
• Perform all other duties as assigned

At Ahold Delhaize our employees are our number one asset and one of our key ingredients.

If you are interested in applying for a position in Ahold Delhaize please submit your complete application documents (CV and motivation letter).

We are looking forward to receiving your application on http://www.
XXXXXXX.

Each of our candidates throughout the world deserves to be treated with fairness, respect and dignity.

We are an equal opportunity employer and committed to hiring, training, compensating, and promoting persons based on their individual talents and abilities.

We embrace diversity and opportunities are extended to employees and prospective employees without regard to race, colour, gender, religion, age, natural origin, family status, veteran status, sexual orientation, disability, or any other criterion prohibited by applicable federal, state, local, or international laws.