- Creates and maintains ITIL based processes for Incident, Problem, and Change Management.
- Establishes and maintains a set of ITIL best practice metrics and measures.
- Maintains ServiceNow platform functionality and continues to evolve the application consistent with the ServiceNow roadmap.
- Leads requirements gathering and manages development efforts through the agile development lifecycle to improve the ServiceNow platform.
- Works with the Lead Developer to manage ServiceNow's architecture, security settings and upgrades.
- Advocate for the ServiceNow platform and the ServiceNow team across the business.
- Initiates and leads efforts with multiple IT departments to proactively eliminate issues at root cause and to drive better stability and system resiliency.
- Leads multiple projects at the same time for a variety of internal customers both in and out of IT.
- Works with various teams to identify automation and integration opportunities throughout IT operations.
- Researches and recommends innovative uses of technology to disseminate information and system alerts (e.g., iphones, ipads, etc).
- Manages direct reports, including day-to-day activities, staffing, training, development, performance assessment, and disciplinary actions.
- Increase automation of IT tasks through ServiceNow integration Hub.
- Minimum five years of IT experience preferred.
- ITIL certification strongly preferred. IT Service Management expertise with experience in key ITSM disciplines (specifically event management, incident management, problem management, and change management) preferred.
- Minimum three years of experience working with Service Now required.
- ServiceNow CSA and other certifications preferred.
- Minimum three years of consulting background preferred.
- Strong written and verbal communication skills, and customer service skills preferred.
- Ability to lead requirements sessions and UAT sessions with stakeholders.
- Strong Agile/project management skills required (PMP, ACP or similar is preferred).
- Proven track record in strategic technology planning, budgeting and execution.
- Solid knowledge of Microsoft Applications (Excel, Word, PowerPoint, Teams, etc).
-
ITSM Lead and ServiceNow Platform Owner
2 weeks ago
Big Lots Stores Columbus, United States Full timeITSM Lead and ServiceNow Platform Owner Description Manages the IT Service Management Practice at Big Lots utilizing the ServiceNow Platform. Use ServiceNow to ensure that technology services are delivered effectively to associates and customers. Responsible for Incident, Proble ...
-
Xplor Columbus, United States Full timeCompany Description · At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours. · We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and gro ...
-
Imaging Technologist, Digital Pathology
2 weeks ago
InsideHigherEd Columbus, United StatesScreen reader users may encounter difficulty with this site. For assistance with applying, please contact hr- If you have questions while submitting an application, please review these frequently asked questions. · Current Employees and Students:If you are currently employed or e ...
-
Sales Account Executive
6 days ago
Nexstar Media Group Columbus, United States Full timeThe Sales Account Executive generates advertising revenue by calling on established agencies, cold-calling new prospects and convincing potential clients of the merits of television advertising. · Are you ready to work in one of the fastest growing metros in the Midwest? Columbus ...
-
Digital Business Analyst
1 week ago
Toyota Material Handling Columbus, United States Full timePosition Summary:This position is responsible for developing, elaborating and documenting functional and technical requirements and user stories for new development and feature enhancements. This individual will have a good understanding of: · Agile software development · Digit ...
-
IAM Engineer
1 week ago
Huntington National Bank Columbus, United States Full timeDescription · Summary: · The IAM Engineer - Principal is accountable for delivery and implementation of IAM and CIAM technologies across the bank. · Duties & Responsibilities: · Ensure that Huntington's Identity & Access Management (Identity Federation/SSO) services are desig ...
-
Revel IT Columbus, United States ContingentTo Apply for this Job Click Here · Our Columbus, Ohio client has a contract to hire opportunity for a SAP ECC Business Requirements Analyst/System Configurator. · Candidates will have the option to work from home each week on Mondays and/or Thursdays. ** · Position Summary: · Qu ...
-
Quality Assurance Manager
2 weeks ago
Simpson Strong-Tie Columbus, United States Full timeSimpson Strong-Tie is a leader in engineered structural connectors, software, and solutions for the building industry. We maintain a reputation as a trusted manufacturer, partner, and corporate citizen committed to our customers and employees. · Our founder, Barc Simpson establis ...
-
IAM Engineer
2 weeks ago
Huntington National Bank Columbus, United States Full timeDescription · The IAM Engineer - Principal is accountable for delivery and implementation of IAM and CIAM technologies across the bank. · Duties & Responsibilities: · Ensure that Huntington's Identity & Access Management (Identity Federation/SSO) services are designed to be co ...
-
General Manager, Industrial
1 week ago
JLL Columbus, United States Full timeJLL supports the Whole You, personally and professionally. · Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our ind ...
-
General Manager, Industrial
4 weeks ago
JLL Columbus, United States Full timeJLL supports the Whole You, personally and professionally. · Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our ind ...
-
IAM Engineer
2 weeks ago
Apex Systems Columbus, United States ContractJob#: · Job Description: · Job Title: IAM Engineer · Job Location: Columbus,OH (Hybrid) · Pay Rate: $75/hr-$85/hr · Contract Length: 3 months Description · The IAM Engineer - Principal is accountable for delivery and implementation of IAM and CIAM technologies across the bank ...
-
Product Manager
6 days ago
Live Nation Worldwide, Inc. Ohio, United States Full timeTHE JOB · As Product Manager on Ticketmaster's Enterprise Digital Ticketing team, you will play a pivotal role in the design and development of new line of bulk inventory distribution toolsfor live event organizers around the world, providing life-changing and market-disrupting ...
-
Construction Account Executive
2 weeks ago
BluSky Columbus, United States· BluSky Restoration wants to hire YOU as a Project Director. Our Project Directors are crucial to our organizational success because they have the ability to estimate and close the sale. This position has a starting salary of $70,000 to $100,000 depending on experience, and UNC ...
-
Sr. Total Loss Specialist
2 weeks ago
501 CSAA Insurance Services, Inc. Ohio, United States Full timeJob Information · We, here at CSAA IG are one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and ...
-
BD Franklin Lakes, United States Full timeDescription · We are the makers of possible · BD is one of the largest global medical technology companies in the world. Advancing the world of healthTM is our Purpose, and it's no small feat. It takes the imagination and passion of all of us—from design and engineering to the ...
-
Solution Architect
1 week ago
T. Marzetti Company Columbus, United StatesAbout Us: · T. Marzetti Company, a wholly owned subsidiary of Lancaster Colony Corporation (NASDAQ: LANC), is a manufacturer and marketer of specialty food products for the retail and foodservice markets. Our retail brands include Marzetti, New York Bakery and Sister Schuberts, ...
-
Asset Manager
3 weeks ago
CAPITAL HOLDINGS EAST LLC Columbus, United StatesJob Description · Job DescriptionAre you a high energy, multi-tasking, ambitious professional looking for a challenge? · Come grow with us Capital Holdings East, LLC is quickly expanding its real estate investment portfolio and is looking for an asset manager. · The right candi ...
-
DODD - Business Analyst 3 / BA3
3 weeks ago
Indotronix International Corporation Columbus, United StatesMandatory · • 4-5 years' experience working in an AGILE development environment using Azure DevOps platform or equivalent tools. Able to support program and project management staff with story lifecycle management which includes- using the User Story work item for Creating and M ...
-
Senior Product Manager
1 week ago
American Chemical Society Columbus, United StatesAmerican Chemical Society · Senior Product Manager · Columbus , · Ohio · Apply Now · Senior Product ManagerDate: Apr 30, 2024Location:Columbus, OH, US, 43202Company:American Chemical SocietyDivision and Unit OverviewThe American Chemical Society (ACS) is the world's largest ...
ITSM Lead and ServiceNow Platform Owner - Columbus, United States - Big Lots
Description
Manages the IT Service Management Practice at Big Lots utilizing the ServiceNow Platform.Use ServiceNow to ensure that technology services are delivered effectively to associates and customers.
Responsible for Incident, Problem, Service Catalog, Knowledge Base, Asset Management and Change Management processes.
Design the roadmaps for ServiceNow at Big Lots, write requirements, and manage projects to evolve the platform and overall ITSM maturity.
1.Bachelor's degree in Computer Science or related area of study preferred.
We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.