- Assess legacy / AS-IS system
- Conduct user interviews to understand what's working/what's not
- Look at where the business is headed (vision)
- Understand and navigate stakeholders differences of opinion to objectively focus on end goal
- Determine if Workfront is the right solution for their needs
- Closely coordinate with Workfront Admins and PMs in implementing the proposed solutions
- Detail oriented and be able to think of all the scenarios for functional and non-functional requirements
- Lead ongoing reviews of business processes and developing optimization strategies
- Stay up-to-date on the latest process and IT advancements to automate and modernize systems.
- Gathering critical information from meetings with various stakeholders and producing useful reports
- Serving as a liaison between stakeholders and users. Meet with stakeholders to determine their Workfront needs
- Lead Workfront "Center of Excellence" to manage governance across the whole organization
- Manage Workfront licensing
- Workfront System Admin experience, with Workfront Certification
- Actively participate in Workfront Community Forums and local user group meetings
- Stay up to date on Workfront releases and new features and communicate those with the wider team
- Provide demos to teams considering implementing Workfront
- Meet with teams on a regular basis for status updates
- Highly organized with exceptional attention to detail
- Self-starter
- Exceptional customer service skills or Customer Service Oriented
- Ability to work under pressure in deadline-driven environment
- Ability to prioritize/multi-task and follow projects through to completion
- Strong oral and written communication skills
- Team player
- Excellent people skills
- Ability to think outside the box
- 4+ years Workfront experience
- 2+ years Project Management experience
- Technical support experience
- At least 3-5 years of experience of working in a similar environment
- Strong interpersonal communication
- Strong English language and written / oral communications skills
- Able to work and collaborate with people of diverse personalities and various backgrounds
- Experience in complying with corporate guidelines
Workfront subject matter expert - Owls Head, United States - eTeam
Description
The Workfront Implementation Consultant will be responsible for building the Workfront team within our client's organization. You will meet with potential clients to understand their Workfront needs. The ability to consult and collate business requirements will be critical to this role. Strong communication skills, customer focus and a positive, can-do-attitude will be key.
The candidate must also be a self-starter who can develop good relationships with the project and client teams to successfully drive projects of all sizes through to completion. It will also be essential for the consultant to be a team player who is highly organized. The ability to keep the project and project team organized and moving while maintaining a calm and pleasant demeanor even at the busiest of times is required.
Innovative thinking and attention to detail and accuracy are a must.
Responsibilities