Admissions Coordinator - St. Louis Park, United States - Estates at St Louis Park

Description

Admissions Coordinator

POSITION SUMMARY

The Admission Intake Coordinator (AIC) will receive referrals being made to facilities for SNF placement and provide support to the admission teams and Patient Transition Liaisons to ensure admissions are received and assessed in a timely manner. The AIC will run background checks, perform insurance eligibility verifications, and enter information into the electronic medical records system to prepare the referral for admission to the facility

ESSENTIAL RESPONSIBILITIES AND DUTIES

To provide support to the Facility and Business Development Team

• Receive incoming referrals from the PTL's or facilities and complete:
  • Insurance verification and eligibility
  • Criminal Background checks
• Communicate information back to the Admissions Team related to screening results in a timely manner and assist the Patient Transition Liaison in obtaining needed documentation/information related to admission requirements or costs.
• Obtain prior authorization from insurance companies, if required, prior to admission
  • Enter referral information into IRM

Maintains Healthy Relationships and Uses Professional Conduct with Residents, Families, Visitors

• Is courteous and cooperative with residents, families, visitors, supervisors, and co-workers.
• Follows dress code, wears name tag, and limits personal phone calls.
• Is courteous and cooperative with residents, families, visitors, supervisors, and co-workers.
• Always maintains resident and personnel confidentiality. Understands the need for complete privacy of all health care data.
• Abides by and promotes the Continuous Quality Improvement Program of Monarch Healthcare Management.

FACILITY COMPLIANCE

• Maintains departmental records of each resident with original referral, admission papers, current insurance, and financial information.
• Attends meetings as directed to include departmental meetings, Quality Assurance meetings, etc.
• Participates in inspections and audits of department as needed to maintain safety and sanitary conditions.
• Identifies areas of problem/needs through surveys and communicates these at QA&A committee meetings.
• Attends continuing education/in-services pertinent to your department.
• Maintains and applies knowledge of current policies and procedures. Assists in policy and procedure development as needed
• Promotes a highly positive workplace centered on strong customer service, inclusivity and ensuring staff feel welcome and supported

QUALIFICATIONS

Education and Experience

• High school diploma or equivalent.
• Proficient computer skills and excellent time management is required.

Preferred

• Experience with health insurance, Medicare, Medical Assistance, and other health care plans is preferred
• Experience in healthcare, skilled nursing facility or assisted living community

Required Skills and Abilities

• Ability to effectively manage multiple tasks and pivot with sudden demands of your attention
• Resilience; ability to welcome constructive feedback, course correct and not take it personally
• Personability; ability to get along with all personality types and inspire trust with residents, staff, family
• High emotional intelligence (EQ)
• Ability to actively listen, with the goal of understanding
• Ability to clearly speak and proficiently read and write in English
• Comfort in operating in ambiguous situations and with diverse populations
• Ability to thrive in an environment that is fast-paced and rapidly growing

About Monarch:

Monarch's mission is to change the way short term rehabilitation and long-term care is delivered. We strive to make patient care and customer service come together, putting the needs of our residents and their families first. We fulfill the communities need for health and housing, in a comfortable well equipped, pleasant home like atmosphere.

We could not provide this caliber of services without our dedicated employees. We value their contributions and work hard to attract and retain the best talent by offering a positive and supportive work environment along with competitive pay, nice perks, and great benefits.

We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.