Customer Support Manager - Medina

Only for registered members Medina, United States

4 weeks ago

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Job summary

This role oversees daily support operations ensuring exceptional service delivery driving continuous improvement across customer-facing processes.

Responsibilities

  • Lead and manage day-to-day operations of Customer Support team
  • Serve primary escalation point for complex high-priority customer issues
  • Monitor support performance metrics response times resolution rates customer satisfaction implement improvement strategies
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