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- Work with internal clients to plan a wide range of catered services within prescribed budgets.
- Manage the flow of event planning with clients, following prescribed policies and protocol.
- Respond to client inquiries in an enthusiastic and timely manner.
- Anticipate catering needs by monitoring room reservation reports from EMS software and reach out to clients in a timely manner to expedite the planning process.
- Develop thorough understanding of catering menu and pricing.
- Work with Culinary team to develop creative menus and product offerings.
- Attend walkthroughs with clients and Account Manager as needed.
- Provide excellent customer service at all times.
- Provide excellent communication through both verbal and written means.
- Present a professional demeanor that communicates a corporate philosophy of service, goodwill, and genuine interest in each individual clients needs.
- Provide recommendations to enhance processes and create efficiencies.
- Process catering orders and communicate pertinent information to all relevant internal and client teams.
- Manage event production to include but not limited to; proposal writing, menu development, equipment and logistics, and CaterXpert data management and profitability goals.
- Partner with Operations and Service Departments to ensure events are correctly prepared for and executed.
- Attend Blue Plate's bi-weekly production meetings to review upcoming events as required.
- Attend weekly meetings with client and internal facilities team to discuss upcoming events as required.
- Generate menu signage for full service events.
- Create Event Supervisor Packs for full service events.
- Develop thorough understanding of in-house equipment, linen, and procedures.
- Work with outside vendors to source rental equipment and linen when necessary.
- Attend full service events and ensure that client's needs are met.
- Assist in the execution and service of all types of events as needed.
- Process and communicate last minute changes from clients as needed.
- Work with the Account Manager in all aspects of providing great products and services.
- Follow up with clients post-event and obtain event feedback
- Coordinate with Accounting/Billing Department to ensure compilation of accurate final billing and the collection of accounts receivables.
- Establish and maintain strong, productive, and positive working relationships with a wide range of people including clients, vendors, event staff and colleagues.
- Maintain an exemplary level of confidentiality when dealing with sensitive issues.
- Associate's degree in Business Administration, Marketing, Hospitality or related industry. Bachelor's degree preferred.
- Minimum 5 years of progressive experience within the hospitality industry that includes quantifiable success within an event planning or production role.
- Comprehensive knowledge of catering and event operations.
- General interest in food, menu design, and event development.
- Ability to demonstrate strong affinity for Blue Plate's mission: Our mission is to "care more" for others through food and service experiences that turn our partner's vision into reality.
- Ability to identify and resolve issues and alert executive leadership when needed.
- Ability to function independently and intuitively in a fast-paced environment.
- Excellent verbal and written communication skills with the ability to prepare and deliver clear, concise reports and presentations that are understandable by the target audience.
- Highly organized with strong attention to detail.
- Demonstrated initiative; results oriented and entrepreneurial minded.
- Strong project management experience and ability to manage on-going multiple priorities.
- Ability to interact with diverse groups and foster a cooperative work environment.
- Ability to manage confidential information and maintain its integrity.
- Strong computer skills that include proficiency with MS Office and Google applications, Catering and CRM software.
- Local travel is required. Previous catering experience in a full service catering operation.
- Ability to read, write and speak English proficiently. Bilingual skills preferred.
- While performing the duties of this job, the employee is regularly required to talk or hear.
- Possess the ability to fulfill any and all office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer entry, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)
- The employee must occasionally lift and/or move up to 20-25 pounds.
- At times, may require more than 40 hours per week to perform the essential duties of the position.
- Fine hand manipulation (keyboarding).
- While performing the duties of this job, the employee is exposed to inclement weather conditions prevalent at the time.
- The noise level may include that of a combination of both a typical restaurant and office environment.
Catering Manager, Corporate Client - Chicago, United States - Blue Plate Catering
Description
Position SummaryThe successful candidate will work within the Food and Beverage program in a corporate setting, ensuring quality customer service with onsite catered events. The Catering Manager will ensure the smooth operation and integration of all drop off catering and full service catered events within the facility. This position will provide customers with consistency and reliability when planning events from initial contact through post-event correspondence.
Essential Functions:
I. Planning
Education and Experience: The requirements listed below are representative of the knowledge, skill, and/or ability required.