Hosts Hostesses - Ashland, United States - Ruhlman's Steakhouse

Description

Job Description

Job Summary: We are seeking a friendly, organized, and customer-focused individual to join our team as a Restaurant Host. The ideal candidate will be the first point of contact for our guests, providing a warm and welcoming atmosphere from the moment they arrive until they leave. As a Restaurant Host, you will be responsible for managing reservations, greeting guests, seating them promptly, and ensuring they have an exceptional dining experience.

Key Responsibilities:

• Guest Reception:
  • Greet guests warmly upon arrival with a friendly and welcoming demeanor.
  • Manage the flow of guests into the dining area by maintaining an efficient seating plan and rotation.
• Reservations Management:
  • Handle reservations via phone, online systems, and walk-ins.
  • Accurately record guest details and preferences.
  • Confirm reservations and coordinate special requests or accommodations.
• Seating Arrangements:
  • Escort guests to their tables, ensuring they are comfortable.
  • Provide menus and inform guests of any specials or promotions.
  • Maintain a clean and organized front-of-house area, including the entrance and waiting area.
• Customer Service:
  • Address and resolve guest inquiries, concerns, or complaints promptly and professionally.
  • Coordinate with servers and kitchen staff to ensure timely service.
  • Monitor the dining room to anticipate guests' needs and maintain service standards.
• Administrative Duties:
  • Answer phone calls and provide information about the restaurant's services, hours, and menu items.
  • Process payments for to-go orders when necessary.
  • Assist with take-out orders and coordinate with delivery services.

Qualifications:

• Education: High school diploma or equivalent preferred.
• Experience: Previous experience in a customer service or hospitality role is advantageous.
• Skills:
  • Excellent communication and interpersonal skills.
  • Strong organizational abilities and attention to detail.
  • Ability to multitask and handle busy periods efficiently.
  • Basic computer skills and familiarity with reservation software.
• Personal Attributes:
  • Professional appearance and demeanor.
  • Friendly, approachable, and positive attitude.
  • Punctuality and reliability.

Physical Requirements:

• Ability to stand and walk for extended periods.
• Capability to lift up to 25 pounds occasionally.

Benefits:

• Competitive hourly wage.
• Flexible scheduling.
• Employee discounts on meals.
• Opportunity for growth and advancement within the restaurant.