Administration Associate - Amarillo, TX, United States - Xcel Energy

Description

The schedule for this role is evenings or weekends.

Provide first tier Resource Management operations support by utilizing various software applications for the Customer Care contact centers servicing all of Xcel Energy service territory.

This position may support any functional area within Resource Management. Provide back up support to Resource Management staff.

Complete general updates and audits in various Resource Management systems to ensure the information used to calculate projected regulatory or business unit performance is accurate.

This includes tasks such as schedule maintenance, tracking performance data, administering skill maintenance duties, etc.
Coordinate resources used to support performance in various business areas.

This includes monitoring inbound or outbound contact center performance and adjusting resources as necessary, administering and monitoring the launch of outbound customer contact campaigns, or assisting in reallocating resources from one area to another under the guidance of Resource Management Analyst staff.

Effectively communicate with various levels of business partners to keep stakeholders apprised of activities or situations that may impact their performance.

Answer questions within team subject matter area, and follow up on various requests for information from various Resource Management systems.

Regularly review and update various process documentation in order to ensure adequate business continuity and cross training opportunities
Collaborate with Resource Management analysts and leadership to assist with ad hoc projects, tasks or requests as needed.

College coursework or equivalent combination of training and work experience required.
Previous Resource Management experience desired.

Previous statistical analysis experience, ability to effectively communicate, strong ability to utilize Microsoft Office applications (i.e., Excel, Word, PowerPoint) for the purpose of calculation of data and presentation of results.

A team player with the ability to react and quickly change tasks in a constantly changing environment.

Available to occasionally work outside of regularly scheduled hours during escalated operations due to storms or unexpected, prolonged spikes in call volume.

Previous experience with call center software programs (i.e., TCS/eWFM, CMS, RTA) is preferred.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at .07 per hour
Spot On Bonus, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental Leave

If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at .This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.