HVAC Technical Support- French Speaking Required - Denver, United States - CaptiveAire Systems

CaptiveAire Systems Denver, United States

2 weeks ago

Full time

Description

Company Description:

Captive-Aire is the nation's leading manufacturer of commercial kitchen ventilation systems. As the industry's innovator, Captive-Aire sets the standard for commercial kitchen ventilation equipment and service, and offers the most competitive pricing. Captive-Aire is also known for the fastest and most reliable lead times in the industry.

Captive-Aire maintains a network of over 90 sales offices in the U.S. and Canada and six strategically located manufacturing plants in North Carolina, Iowa, Oklahoma, California, Pennsylvania and Florida.

Job Description:

Handle technical support calls from both internal and external service technicians, installers, customers, as well as sales staff.

Handle parts order calls and emails including part look up, part identification and part order processing.

Provide post sales technical support including equipment troubleshooting and applications assistance via phone, and email.

Must always demonstrate excellent customer service and a professional demeanor.

Log results of all calls into job service notes.

Upon request, provide information such as submittal drawings, wiring diagrams, installation recommendations, or other information as needed.

Follow up on customer inquiries to ensure job completion and customer satisfaction.

Approve and process warranty orders as needed.

Complete special projects and training as requested by management.

Adminstrative Duties:

High volume phone calls and emails

Updating service team calendars

For completion/submission such as tax exemption forms, vendor packets, and insurance requests

Parts requests

Meter calibration tracking

- Scheduling

• Intake and scheduling of service requests from customers

• Coordinate scheduling changes and enter notes of local service teams

- Preventative Maintenance

• Contact customers on behalf of service regions

• Work with local service team on PM quotes

• Agreement tracking and renewals

Qualifications:

• Bilingual French/English *Imperative*

• Minimum 5 years of HVAC or Electrical knowledge. (Commercial/Industrial experience preferred)

• Must know how to thoroughly read electrical schematics.

• Strong customer service skills.

• Ability to work under pressure and multitask.

• Ability to professionally communicate both verbally and written.

• Must be proficient on computers. MS Office, proficiency in Excel

• Good problem-solving skills a must.

Preferred:

• Building Automation/Controls Experience

• Excellent data entry and organizational skills

• Very close attention to detail and accuracy

• Strong Written and verbal communication skills

• Able to work with minimal supervision

Benefits:

Medical, dental and vision insurance

Disability & life insurance based upon election of medical insurance

Paid holidays, vacation, and sick days based upon tenure

401k with employer match

Flexible spending account (FSA)

Salary:

Competitive base salary with monthly bonus based on productivity and profits.

Administrateur Technique *Français equis*

Description de l'emploi:

• Traiter les appels d'assistance technique des techniciens de service internes et externes, des installateurs, des clients ainsi que du personnel de vente.

• Traiter les appels et les e-mails de commande de pièces, y compris la recherche de pièces, l'identification des pièces et le traitement des commandes de pièces.

• Fournir un support technique après-vente, y compris le dépannage de l'équipement et l'assistance aux applications par téléphone et courriel.

• Doit toujours démontrer un excellent service à la clientèle et un comportement professionnel.

• Enregistrer les résultats de tous les appels dans les notes de service d'emploi.

• Sur demande, fournir des informations telles que des dessins de soumission, des schémas de câblage, des recommandations d'installation ou d'autres informations selon les besoins.

• Assurer le suivi des demandes des clients pour assurer les travaux et la satisfaction des clients.

• Approuver et traiter les commandes de "garantie" au besoin.

• Compléter les projets spéciaux et la formation à la demande de la direction.

Tâches administratives

• Appels téléphoniques et courriel à volume élevé

• Mise à jour des calendriers des équipes de service

• Pour remplir/soumettre des formulaires d'exonération fiscale, des dossiers de fournisseurs et des demandes d'assurance

• Demandes de pièces

• Suivi de l'étalonnage du compteur

Planification

• Réception et planification des demandes de service des clients

• Coordonner les changements d'horaire et saisir les notes des équipes de service

• Creation de contrat de services et maintenance préventive

• Contacter les clients au nom des régions de service

• Travailler avec l'équipe de service locale sur les devis

• Suivi et renouvellement des accords

Qualifications

• Bilingue Français/Anglais *Impératif*

• Minimum 5 ans de connaissances en CVC ou en électricité. (Expérience commerciale/industrielle souhaitée)

• Doit savoir lire attentivement les schémas électriques.

• Solides compétences en service à la clientèle.

• Capacité à travailler sous pression et multitâche.

• Capacité à communiquer de manière professionnelle à la fois verbalement et par écrit.

• Doit être compétent sur les ordinateurs. MS Office, maîtrise d'Excel

• De bonnes compétences en résolution de problèmes sont indispensables.

Préféré

• Expérience en automatisation/contrôles de bâtiments

• Excellentes compétences en saisie de données et en organisation

• Une très grande attention aux détails et à la précision

• Solides compétences en communication écrite et verbale

• Capable de travailler avec un minimum de supervision

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