SERVICE MANAGER for DISPATCH - Peachtree Corners, United States - Agilestaffinggroups

Description

Commercial Roofing company is looking for an experienced Service Manager/Dispatcher in Norcross, GA.

Below Are The Details


Job title:
Service Manager


Location:
Norcross, GA


Company:
a leading Commercial Roofing Company


Duration:
Permanent/direct hire


Pay range:
$45000-$65000/YR Depending on experience

Establish and maintain a partnership with customers, service crews and company team members to

maintain the expected high level of customer service. Must have excellent verbal/written communication, computer and decision-making skills. This position requires the employee to be able to work independently and in a team environment.

Primary Role is to ensure the service crews schedule runs efficiently and we exceed customer needs in an efficient, professional and timely manner.

Must maintain attention to details
Receive calls/emails and enter emergency and non-emergency work requests from customers
Accurately enter work orders with information for crews to be efficient and internal information

for us to best serve our customers

Ability to handle high pressure at times
Monitor weather conditions
Enter new buildings / tenants as required in system
Maintain customer and building accuracy in system
Schedule/Dispatch crews for work orders daily based on priority, location, etc.
Notify customers should the schedule deviate from the original schedule
Learn crew's strengths and weaknesses to schedule the best crew for the job
Notify and confirm access for appointments with customers
Email service schedule to company distribution list by 2pm
Approve completed work orders
Notify customer if there was a non-roof item reported by crews
Enter estimate work orders for additional work requested/reported by customers or crews
Verify and generate system time sheets for crews on weekly basis, email to office manager
Verify weekly crew expenses, email to office manager
Monitor mileage on service vehicles, email to office manager
After the hours and expenses are verified, generate service invoices and submit to customers
Establish a rotating weekend 'on call' calendar for crews and office staff in office calendar
Schedule monthly service meetings and provide needed paperwork
Remaining minor administrative responsibilities will be explained during training.

Experience Required In Microsoft Office Applications

Experience Preferred but not required in Dataforma (web-based construction management program)
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