Quality Assurance Specialist - Nashville
2 days ago
Job description
About the team/roleAs a Specialist, Quality Assurance, you will join a growing team dedicated to ensuring data accuracy and compliance for Checkr's strategic and enterprise customer base.
This role is pivotal to the company's commitment to delivering exceptional quality, directly supporting top-line company initiatives to delight and retain our most important customers.
You will conduct comprehensive analysis of Checkr's products, systematically identifying patterns to inform product and operational opportunities.Your investigative work will help Checkr maintain best-in-class accuracy standards while ensuring strict adherence to customer agreements and compliance requirements.
This role requires deep investigative skills, meticulous attention to detail, and the ability to navigate complex public records systems to establish ground truth for criminal background screening accuracy.
What you'll do
Execute and meticulously process complex background checks, ensuring the highest levels of accuracy across identity verification, compliance adherence, and data classification.
Proactively identify and thoroughly investigate complex issues, developing and driving effective solutions for customers
Contribute to continuous refinement of workflows, sampling methodologies, and quality frameworks as the program scales
Collaborate cross-functionally with internal teams, including Product, Engineering, and Legal to identify process improvements and improve system accuracy
What you bring
3+ years of experience within the background check industry, demonstrating a deep understanding of industry standards and practices
Strong understanding of the US court system, including familiarity with accessing public access terminals and communicating with court agencies
Exceptional research and investigative skills, with a keen eye for detail and the ability to uncover critical information efficiently
Strong written and verbal communication skills
Ability to thrive in a fast-paced, iterative environment
An A-player mindset with a strong bias for action: you raise the bar, move with urgency, stay resilient through ambiguity, and take ownership to deliver meaningful outcomes
What you'll get
A fast-paced and collaborative environment
Learning and development allowance
Competitive cash and equity compensation and opportunity for advancement
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend
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