- Provide excellent customer service for all internal and external customers of the Casino operations at all times and in all activities. Establish and maintain effective working relationships with all internal and external customers of the Quinault Beach Resort and Casino operations. Develop solutions for customer concerns and continual focus on customer service as our top priority.
- Complete daily postings and balance daily accounts.
- Must be able to check guest in and out accurately.
- Always act professionally and courteously to guest and employees.
- Follow all appropriate policies and procedures while constantly striving to improve all standards of operations.
- Effectively manage time.
- Meets or exceeds productivity standards.
- Balance all daily revenues and receipts as posted at Front Desk.
- Maintain cash bank and balance it at end of shift.
- Record cash drops as they occur.
- Follow job description of Front Desk Agent.
- Assume night desk clerk duties and assist guests as needed.
- Completes reports and paperwork.
- Assures property operation meets internal audit standards.
- May fill in as Valet Attendant as needed.
- Comply at all times with QBR standards and regulations to encourage safe and efficient resort operations.
- Maintain a neat and organized work area.
- Report to work well groomed, on time and in department issued uniform.
- Adhere to all QBRC Personnel Policies and Procedures, Title 97 Policy, and HR Standard Operating Procedures.
- The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor
- High School diploma or equivalent, or currently enrolled in GED classes.
- Read, write and speak English fluently.
- 6 months customer service required.
- 6 months previous front desk.
- Must have basic MS Word and Excel experience.
- Ability to communicate effectively.
- Professionally deal with difficult situations and people.
- Meet deadlines as required.
- Meet multiple priorities of business demands.
- Adjust to schedule changes and cover shifts on short notice.
- Ability to operate both manual and automatic vehicles as required.
- Valid Washington state driver's license.
- Less than three moving violations in the three previous years.
- Accounting background.
- CPR Certification.
- Valid Washington State Driver's License.
- Must be insurable through our company.
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Night Auditor Part Time - Ocean Shores, United States - QUINAULT BEACH RESORT AND CASINO
Description
Job DetailsJob Location
QBRC - Ocean Shores, WA
Position Type
Part Time
Education Level
High School
Salary Range
$ $21.60 Hourly
Travel Percentage
None
Job Shift
Grave Shift
Job Category
Hospitality - Hotel
Description
JOB PURPOSE: Perform daily operation of Front Office and complete daily closing of Resort. Perform Front Desk Operations. Provide Front Desk service to all guest requiring information, registration, and check out. Ensure response to guest's needs are timely and accurate in meeting request and demands where and when appropriate. Provide a positive and memorable hotel experience for every visitor to Quinault Beach Resort & Casino. Make hotel event reservations in a timely and courteous manner. In addition, the GSR works to establish rapport with routine VIP's and callers to Quinault Beach Resort and Casino. The GSR is also a property information specialists and direct guests and or vendors to appropriate departments, rooms, or individuals for request and follow up.
ESSENTIAL JOB FUNCTIONS:
Required:
