Customer Service Manager/Team Leader - Tucker
2 days ago
Job description
SunSource and its family of companies represent 200+ locations and 3,000+ employees making up one of North America's leading value-add industrial distribution companies.
We provide customers with products and solutions within Fluid Power, Fluid Process, Fluid Conveyance, General Industrial Components, and Industrial Service & Repair.
Are you looking for a meaningful career opportunity with an organization that values goal setting, hard work, and dedication? Consider joining us at SunSource We offer a variety of opportunities and strive to reward our employees for their commitment.
Based in Tucker, GA the primary responsibility of the Customer Service Manager/Team Leader is to insure the operation runs smoothly, and for guiding and directing the daily activities of 4 customer service reps.
Maximize customer satisfaction by ensuring that the customer service team provides outstanding customer service
Maximize contribution margins at the customer accounts serviced
Ensure smooth day-to-day operation of the customer service department
Manage annual departmental expenses within approved budget
Why You'll Love Working for Us:
Industry competitive compensation plan
Medical, dental and 401(k)
We also offer tuition reimbursement and training opportunities for talented people with a desire to learn and grow
What We Need from You:
Minimum 2 year business or technical degree or a combination of formal training and experience. Bachelors degree is preferred
3+ years customer service experience, a successful track record of handling all types of customer accounts in a manufacturing and distribution environment.
A thorough understanding of the processes and detail of the customer service function2+ years experience managing as a supervisor or working in a lead position is desirable. Experience in the fluid power industry desired
Excellent verbal and written communication skills
Demonstrated critical thinking, problem-solving, and decision-making skills
Proficient in the use of computers, MS Office products, and ability to learn order entry and CRM software
Must have the ability to identify, from existing orders, incremental selling opportunities within current customers and to communicate those opportunities to outside sales
We are an Equal Employment Opportunity Employer M/F/V/D. WE PARTICIPATE IN E-Verify.
If you are an individual with a disability and require an accommodation to complete the application process, please contact to request reasonable accommodation.
Only requests for accommodations in the application process will be returned. Sun-Source | Privacy Policy
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.
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