- Using clinical engagement skills, conduct introductory Kickoff Sessions with incoming Little Otter families to welcome them to our platform, identify specific needs, schedule, and connect them with Little Otter services. (.5 FTE)
- Help families navigate through the Little Otter platform and care system, assisting them on all non-clinical aspects of care, including scheduling, billing, and other care-related questions. (.5 FTE)
- Reinforce the importance of connecting families into care quickly by scheduling care sessions.
- Provide administrative support for families in care with Little Otter, including creating super bills, invoicing, and answering questions.
- Facilitating collaborative care and providing support to the clinical team.
- Must hold a Board Certified Behavior Analyst (BCBA) credential or be a Licensed Occupational Therapist
- Masters degree in Child Development, Education, Applied Behavior Analysis, Psychology, Social Work, Counseling, or related field
- Model empathetic support and feedback when you work with parents & caregivers
- Comfortable with technology and want to improve the way that tech can empower families and providers
- Comfortable delivering email-based, chat-based and/or video-based support to families
- Excited to partner with software engineers and a coordinated care team to provide high-quality care to families
- Believe strongly in multi-disciplinary care and measurement-based methods
- Interested in learning and collaborating with the best early childhood mental health professionals in the country
- Self-directed and feel comfortable in a startup environment that is changing and growing quickly
- Excited to solve problems and take charge in connecting families into quality mental health care on a digital platform
- At least 2 years of experience working with children and families
- Experience and confidence in using electronic medical records & technology systems
- Innovative, remote team with support for provider wellness
- A collaborative community of mission-driven professionals who want to help children and families
- Working with top leaders in the field working to change the landscape of family mental health
- Opportunities for salary positions in the future alongside company growth
- Premium healthcare insurance with coverage beginning on Day 1 (full-time employees only)
- A Take-What-You-Need Paid Time Off Policy
- 12 Company Holidays and a company close-down for the last week of December
- Continuing Education and License Reimbursement
- One-time stipend for supporting your home office
- Malpractice insurance coverage
- Life insurance
- Long term, short term disability insurance
- New Parent leave
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Care Navigator - Harrisburg, United States - Little Otter
Description
Job Description
Job DescriptionWelcome to Little OtterLittle Otter is a childhood mental health company that focuses on the mental health of young children and their parents. Little Otter's mission is to bring expert care for children's mental health to every home. With both everyday wellness tools and our award-winning online child therapy app, we've empowered more than ten thousand therapists and hundreds of thousands of clients across the country in the healthcare and insurance landscape.The Role:
Reporting to the Director of Customer Success, we are looking for mission-driven team members who are excited to participate actively in growing the Little Otter team within the Operations & Customer Support team.
Responsibilities:
About You:
Why Us:
Little Otter Benefits:
Research suggests that women and people of color often believe that they need to meet 100% of job qualifications in order to apply. We encourage you to apply even if you don't Little Otter is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity and expression, disability, veteran status or any other basis protected by federal, state or local law.
Please be alert for potential recruitment fraud. All correspondence will come from email addresses with and not from public email addresses such as Gmail. If you are unsure about legitimacy, please confirm open roles through viewing them in Little Otter will never ask you to pay money, provide banking information or download anything.
