Startup Program Operations Manager - San Francisco - Mondo

    Mondo
    Mondo San Francisco

    22 hours ago

    Transportation / Logistics
    Description

    Title: Startup Program Operations Coordinator

    Location: San Francisco - onsite 2 days/week

    Duration: 6+ month contract, 40 hrs/week

    Target Start: 2/24

    Compensation: $125/hr (W2)

    About the Role

    We're seeking a highly organized, execution-focused Startup Program Operations Coordinator to own day-to-day operations for a high-volume startup and VC engagement program. This is a hands-on individual contributor role responsible for planning, executing, and scaling a wide range of events — from founder days and executive dinners to global summits and conference activations. You'll partner closely with the Hiring Manager and cross-functional teams to ensure new initiatives are executed flawlessly while building repeatable processes to support rapid growth.

    Responsibilities

    Program & Event Execution

    • Plan and execute a high volume of startup-focused events including:
    • VC Founder Days (2/month, 100+ attendees)
    • Executive founder dinners (20-person VIP events)
    • Hackathons, happy hours, and builder-focused activations
    • Global Builder Summits (SF, London, Tokyo, Bangalore, Stockholm, Singapore, Berlin)
    • Conference activations (Developer Week, Google Next, RSA, AWS re:Invent, tech weeks)
    • Customer Advisory Board (CAB) meetings (Spring & Fall)
    • Own end-to-end logistics: venue sourcing, catering, AV, registration, speaker coordination, and on-site management
    • Build and maintain a detailed calendar of all programs and initiatives

    Event Technology & Marketing Ops

    • Set up and manage events in Swoogo (or similar platforms), including registration and check-in
    • Create and manage Salesforce campaigns with accurate attribution and reporting
    • Build HubSpot forms, workflows, landing pages, and email campaigns
    • Manage lead capture and data flow between event platforms and CRM
    • Support ABM activations for top strategic accounts

    Partner, Vendor & Stakeholder Management

    • Coordinate logistics with VC partners
    • Source and negotiate venues and vendors (catering, AV, production, swag)
    • Manage speaker logistics and executive travel as needed
    • Partner closely with Startup Partnerships, Field Marketing, Events, and Sales (AEs)

    Post-Event & Reporting

    • Execute post-event lead triage and sales handoff within 48 hours
    • Create attendance reports, engagement insights, and pipeline impact summaries
    • Track pipeline influence and ROI from startup programs

    Process & Scale

    • Develop event playbooks and repeatable workflows
    • Identify automation opportunities to improve speed and efficiency
    • Document best practices and support cross-functional enablement

    Scope & Expectations

    • Volume: 20–30 events per quarter
    • Event Size: 20-person executive dinners to 500+ attendee conferences
    • Audience: Startup founders, CTOs, engineers, and VC partners
    • Communication: Slack-based, responsive during business hours

    Must-Have Qualifications

    • 5–10 years of experience executing B2B events (field marketing, executive dinners, conferences)
    • Proven hands-on IC
    • Experience managing high-volume event programs (50+ events/year)
    • Strong venue sourcing, vendor negotiation, and on-site execution skills
    • Experience with event platforms (Swoogo, Splash, or similar)
    • Proficiency in Salesforce and HubSpot (campaigns, reporting, landing pages, email)
    • Strong understanding of email marketing, segmentation, and lead management
    • Familiarity with ABM programs and startup / VC ecosystems
    • Background in B2B SaaS, AI, or tech (startup or VC experience required)
    • Experience using AI tools
    • Bachelor's degree
    • Highly detail-oriented, self-directed, and comfortable working against tight deadlines

    Nice to Have (not required)

    • Experience with Cvent
    • Familiarity with Clay, Iterable, Segment, or similar martech tools
    • Experience supporting developer or technical founder events
    • Experience coordinating global events across multiple time zones
    • Familiarity with enterprise sales motions and ABM strategy

    Benefits:

    • This role is eligible to enroll in both Mondo's health insurance plan and retirement plan. Mondo defers to the applicable State or local law for paid sick leave eligibility

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