Director Project Management Office - Boston, United States - MBTA

Description

At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA's core values are built around safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.

Job Summary

The MBTA IT Department's Project Management Office (PMO) will be responsible for applying repeatable, consistent, and proven project and portfolio management frameworks to ensure due diligence in project planning, selection, and execution to help the MBTA's IT Department achieve its mission and strategic objectives. The Director of the PMO will be responsible for the ultimate success of all PMO functions.

Duties & Responsibilities

• Establish the PMO role and create a Center of Excellence in alignment with Project Management Institute (PMI) guidelines, quality standards, and requirements.
• Develop, implement, and govern program management processes, dashboards, templates, policies, and metrics.
• Establish a standardized and repeatable process to be used in the successful completion of Information Security and IT Operations projects.
• Establish the process of defining the projects that provide the greatest value to the MBTA to establish the priority for spending capital allocations and operational budget dollars.
• Lead the project approval and oversight process to ensure adherence to enterprise standards and architecture requirements.
• Collaborate with executive leadership teams to assess and decide on proposal details while defining additional opportunities challenges, and risks in ongoing projects.
• Define and manage project scope to provide maximum benefit to the MBTA.
• Define the methodology that allows for the implementation of best practices across the IT Department.
• Maximize the utility of existing resources, as project and technical resources are shared across multiple groups within the IT Department.
• Perform all other duties and projects that may be assigned
  

Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.

Physical Demands and Working Conditions

• The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Available to work all shifts and locations as assigned or directed
• Available to work as per assignment by the MBTA twenty-four (24) hours per day, seven (7) days per week as directed by supervisory staff for severe weather conditions, emergencies or any other circumstances that may potentially impact service or the safety of service
• Have the ability to work any and all shifts and/or locations assigned or directed.
  

Supervision

• Manage a team of four (4) to six (6) professional project managers.
  

Minimum Requirements & Qualifications

Minimum Education

• Bachelor's degree from an accredited institution in Business, Computer Science, or related field.
  

Minimum Experience And Required Skills

• Seven (7) years of proven success in leading a Project Management Office.
• Five (5) years of supervisory, managerial, and/or leadership experience.
• Demonstrated track record of success at delivering IT Security and IT Operations projects on time, within budget, and with high quality.
• Demonstrated knowledge of formal project management frameworks and methodologies (Agile, Scrum, Waterfall, etc.).
• Hands-on experience in use of project management software (Wrike, Asana, Microsoft Project, etc.).
• Experience in facilitating the development of grant applications and business proposals.
• Expert-level knowledge of project and change management, methodologies, techniques, processes.
• Experience in team leadership and development of best practices throughout project lifecycles.
  

Preferred Experience And Required Skills

• Master's degree from an accredited institution in Business, Computer Science, or related field.
• PMP or PJMP certification.
• Demonstrated skills and experience at leading and directing cross-functional teams.
• Experience with online Project Portfolio Management software such as ServiceNow PPM.
  

Substitutions Include

• A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the Bachelor's degree requirement
• An Associate's degree from an accredited institution an additional three (3) years of directly related experience substitutes for the Bachelor's degree requirement
• A Master's degree in a related subject substitutes for two (2) years of general experience.
• A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience
  

Job Conditions:

• Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English
• Ability to provide internal and external customers with courteous and professional experiences
• Ability to work effectively independently and as part of a team (or supervise, if required)
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers
• Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection)
• Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and medical Clinic screening, potentially including a physical examination and drug and alcohol screenings
• Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service
  

Disclaimers and Definitions:

• General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
• Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
• Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
• Work Eligibility: Although the MBTA is an Equal Opportunity Employer, all employees must be legally authorized to work in the United States for any employer and on an unrestricted basis (the MBTA does not sponsor non-US citizens). However, if you have an unrestricted work authorization, or sponsored by a separate entity, you are welcome to apply for open positions. International students taking part in CPT / STEM / OPT programs through a university are eligible for internships and co-ops with the MBTA. In compliance with federal law, all persons hired will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
• Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.
• Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
• On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
• Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.
• ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at or .
• Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer . For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit .

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