- phoenix , arizona
- posted 1 day ago
- $19 - $20 per hour
- temp to perm
- bachelor degree
- category computer and mathematical occupations
- reference1050578
- Experience level:
- Minimum 3 years of experience
- Education:
- Desktop SupportEqual Opportunity Employer:
it call center agent - Phoenix, United States - Randstad
Description
it call center agent.job details
summary
job summary:
Manage and assess all incoming phone and email inquiries from technology stakeholders to provide resolution, transfer, or escalation. Service request management including ServiceDesk Support Tickets, Inbound/Outbound Phone Calls, and Inbound/Outbound emails Participate in conversations and document concerns regarding identifying trends and resolutions for technology stakeholders related matters Participate in weekly team huddles and online or in person team meetings when required Other duties as assigned as related to the position
Develops and sustains productive customer relationships. Identifies and understands issues, uses information from different sources to draw conclusions; identifies appropriate solutions; and takes action that is consistent with available facts, constraints, and probable consequences Practices effective conflict resolution Effective use of time-management and independently motivated Work with non-technical customers with a professional and courteous manner Ability to problem-solving skills and initiate corrective action Work independently and/or collectively and adapt to changing environments and new technologies with colleagues, clients, and team members Communicate technical information in simple written and oral form to technical and non-technical staff/users
location:
PHOENIX, Arizona
job type:
Contract
salary:
$ per hour
work hours: 8am to 4pm
education:
Bachelors
responsibilities:
Manage and assess all incoming phone and email inquiries from technology stakeholders to provide resolution, transfer, or escalation. Service request management including ServiceDesk Support Tickets, Inbound/Outbound Phone Calls, and Inbound/Outbound emails Participate in conversations and document concerns regarding identifying trends and resolutions for technology stakeholders related matters Participate in weekly team huddles and online or in person team meetings when required Other duties as assigned as related to the position
Develops and sustains productive customer relationships. Identifies and understands issues, uses information from different sources to draw conclusions; identifies appropriate solutions; and takes action that is consistent with available facts, constraints, and probable consequences Practices effective conflict resolution Effective use of time-management and independently motivated Work with non-technical customers with a professional and courteous manner Ability to problem-solving skills and initiate corrective action Work independently and/or collectively and adapt to changing environments and new technologies with colleagues, clients, and team members Communicate technical information in simple written and oral form to technical and non-technical staff/users
qualifications:
skills:
Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants.
If you require a reasonable accommodation to make your application or interview experience a great one, please contact offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc.
In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).Applications accepted on ongoing basis until filled.