Customer Service Coordinator - Route Scheduler - West Palm Beach - Warrior Service Company LLC

    Warrior Service Company LLC
    Warrior Service Company LLC West Palm Beach

    1 week ago

    Default job background
    Full time
    Description

    Job Summary

    We are seeking a highly skilled Customer Service Coordinator - Route Scheduler to join our team at Warrior Service Company LLC. This role is responsible for coordinating schedules with customers, assigning work to technicians, and ensuring efficient service delivery.

    About the Role

    This position requires strong administrative and communication skills, as well as the ability to execute day-to-day tasks that deliver outstanding service to our clients while meeting realistic margin and revenue expectations.

    Key Responsibilities

    • Make initial contact with new patients to confirm their address, phone number, and acquire an emergency/secondary backup contact number.
    • Contact patients with emergency orders within 4 hours and schedule home visits/deliveries within 8 hours.
    • Answer calls and address them accordingly, or transfer them to the relevant department.
    • Provide patients (Veterans and other retail customers) and VA Officials with courteous customer service in person, over the phone, or via email.
    • Provide timely resolution of customer complaints, concerns, and inquiries and record them in the complaint log.
    • Record adequate notes in the Customer Relationship Management platform of Salesforce.
    • Schedule technicians directly and indirectly according to client specifications and requests.
    • Arrange for necessary repairs to restore service and comfort to clients.
    • Communicate and relay information from technicians in the field to clients in real-time.
    • Prepare and monitor daily work lists.
    • Create work orders through our software and monitor through to completion.

    Requirements

    • 2-3 years of dispatching experience with customer service.
    • 2-3 years call center work experience.
    • Ability to express empathy and integrity.
    • Results-driven mentality.

    Benefits

    • 401(k).
    • 401(k) matching.
    • Dental insurance.
    • Health insurance.
    • Paid time off.
    • Parental leave.
    • Vision insurance.

    Location and Schedule

    On-Site in Palm Springs, FL 33406.

    M-F 11a-8p.

    Salary

    $20.00 - $23.00 per hour.

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