MAC support - Lincolnshire, United States - Ehub Global Inc

    Ehub Global Inc
    Ehub Global Inc Lincolnshire, United States

    2 weeks ago

    Default job background
    Technology / Internet
    Description

    Role: Deskside Support Technician (Mac Support)

    Location: Lincolnshire, IL

    Contract

    • Hands-On experience supporting Apple MacBook laptops as a primary area of responsibility.
    • Would seriously consider someone who can demonstrate that they have supported a decent number of MacBooks in a corporate environment even if they have not yet achieved the official ACSP certification.

    An exciting opportunity for a dynamic and self-motivated IT professional to join the workplace support team delivering Deskside/Mac support.

    Position Summary

    • high level of customer service and satisfaction
    • incident and service request queues to ensure SLA's are met
    • resolution on software and hardware incidents
    • with offshore capabilities to deliver efficient and effective customer service
    • to work in shifts during business hours

    Roles and Responsibility

    • upgrade, support, and troubleshoot Windows and Mac authorized desktop applications, hardware, and peripheral equipment.
    • troubleshoot, and fix Mac OS X, Windows Solutions on OS X, MacBook, MacBook Air, MacBook Pro, PowerBook, iBook, Power Mac, iMac, Mac Mini, Mac Pro, iPod, iPhone, iPad, and peripherals, such as scanners and local and network printers.
    • standard SOE Image on desktops and laptops.
    • and troubleshoot Smart phones.
    • assistance to remote server team on Server OS and server hardware.
    • hardware racking and stacking (optional)
    • troubleshooting of data network/telephony devices/projectors/meeting room facilitation.
    • troubleshooting of LAN/WAN/backup-restore/printers.
    • technical assistance and training to end users on computer operating systems and standard applications.
    • and assist end users in the use of computer equipment, software, and accessories.
    • to evaluate and test new technology for feasibility and implementation within IT environment.
    • all support activity within the IT incident and request management tracking tool.
    • efforts with 3rd party vendors to repair faulty hardware.
    • escalation handling.
    • move of asset between IT stock location.
    • remote support for users across United States (home based users).