Helpdesk Technician - Monroe - True Homes

    True Homes
    True Homes Monroe

    2 days ago

    Description

    Helpdesk Technician

    The Helpdesk Technician plays a vital role in ensuring the smooth operation of our technology systems. They are responsible for performing helpdesk functions and light network administration, requiring a strong foundation in computer and device hardware.

    • Provides technical support through monitoring, tracking, and resolving user requests received via the Enterprise Technology Services (ETS) helpdesk ticketing system.
    • Troubleshoots and diagnoses hardware and software malfunctions, resolves or repairs issues in a timely manner, and collaborates with higher-level support technicians when necessary.

    Maintaining accurate records is crucial to this position. The Helpdesk Technician documents internal procedures, updates as needed, assists with onboarding new users, ensures workstations are properly set up with all required equipment including specialized tools. Installing testing troubleshooting repairing peripheral devices such printers scanners monitors connectivity configuration issues creating users assigning groups active directory office 365 mailboxes upgrading workstation hardware software other duties assigned timeliness accuracy quality control company standards accountability results


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    Helpdesk Technician

    Only for registered members

    +The Helpdesk Technician I is responsible for performing helpdesk functions and light network administration for our end users. · +Provides helpdesk support through monitoring, tracking, and resolving user requests received through the Enterprise Technology Services (ETS) helpdes ...

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