- Excellent Customer Service and Concierge services to the law firms, attorneys, medical providers and patients.
- Excellent underwriting skills:
- Identify the clinical profile of the patient/client and update it continuously with each medical report as treatment plan recommendations are given by treating providers.
- Primary responsibilities will include approving recommended orders/appointments with law firms based on preestablished tiers of approval based on order values: Forward approvals to the Schedulers so that they can contact patients, medical providers and documenting the details of each appointment.
- Execute the initial intake call with patient/client and fill out the intake form for each case.
- Maintain and update Case Management master spreadsheet database, ensuring that appointments and notes are accurately and completely entered into the MICARE system.
- Develop and email a Clinical Profile on a bi-weely basis to the assigm attorney of each case.
- Ensuring that cases are underwritten and reviewed by as per the Director of Underwriting parameters prior to approving appointments.
- Must have the ability to exercise a high degree of diplomacy and tact; excellent customer services and interpersonal communication skills; Cultural intelligence, patient sensitivity and demonstrated ability to work with diverse racial/ethnic and cultural groups.
- Develop and nurture strong customer relationships with the referring attorneys and law firms, as well as the medical providers.
- Resolve customer service issues in a knowledgeable and friendly way think outside the box
- Ensure customer satisfaction is delivered, even under the most difficult circumstances.
- Perform other related duties as assigned by the Director of Operations.
- Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.
- Strong attention to detail with the ability to work quickly and accurately in a fast-paced environment.
- Excellent customer service skills knows how to service an account, how to build relationships with customers, providers and patients.
- Strong written skills with proper grammar, spelling and punctuation to document Notes in Case Profiles, communicate with professionals (attorneys, physicians and providers, etc.) via eMails, faxes, and outgoing and printed documents
- Able to handle up to 15+ phone calls/hour while multi-tasking on computer.
- Candidate is a good team player, gets along with others, etc.
- Works at high volume capacity with both speed and accuracy.
- Candidate can problem solve independently.
- Eager to learn, flexible about how the position may evolve, looking for opportunity to grow in skills and experience.
- High competence and experience with Microsoft Word and Excel, Outlook
- Must be fluent: bilingual in both in English and Spanish
- Candidate should have at least a high school Diploma, preferably a Bachelors Degree or 5+ years of experience in the Legal and/or Medical field
- 5 to 10 years Customer Service Experience
- Medical background helpful
- Experience or knowledge of the legal claim management for Personal Injury victims helpful
-
Case Manager
2 weeks ago
Lone Peak Hospital Draper, United StatesDescription · Introduction · Do you have the career opportunities as a(an) Case Manager you want in your current role? We invest in what matters most to nurses like you at home, at work, and at every stage in your career. We have an exciting opportunity for you to join Lone Pea ...
-
Family Case Manager
4 days ago
The Road Home Midvale, United StatesJob Description · Job DescriptionWHO WE AREThe Road Home was founded in 1923 and has been a leader in the endeavor to end homelessness for over 100 years. We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individ ...
-
Family Case Manager
20 hours ago
The Road Home Midvale, United StatesWHO WE AREThe Road Home was founded in 1923 and has been a leader in the endeavor to end homelessness for over 100 years. We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of hom ...
-
Family Case Manager
5 days ago
The Road Home Midvale, United StatesWHO WE ARE · The Road Home was founded in 1923 and has been a leader in the endeavor to end homelessness for over 100 years. We provide low-barrier emergency shelters, supportive services, and housing-first-minded rental assistance that helps individuals and families step out of ...
-
Case Management Assistant
2 weeks ago
CommonSpirit Health Mountain Region West Jordan, United StatesWelcome to CommonSpirit Health Mountain Region: · CommonSpirit Health Mountain Region is committed to building healthier communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happenboth inside our hospitals and out in the communi ...
-
Case Management Assistant
2 weeks ago
CommonSpirit Health Mountain Region West Jordan, United StatesWelcome to CommonSpirit Health Mountain Region: · CommonSpirit Health Mountain Region is committed to building healthier communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen—both inside our hospitals and out in the communi ...
-
Registered Nurse Case Manager
5 days ago
CommonSpirit Health Mountain Region West Jordan, United StatesInternal Number: 79075 · Welcome to CommonSpirit Health Mountain Region: CommonSpirit Health Mountain Region is committed to building healthier communities, advocating for those who are poor and vulnerable, and innovating how and where healing can happen-both inside our hospitals ...
-
Registered Nurse/ Case Manager
2 weeks ago
Ovation Hospice Midvale, United StatesJob Description · Ovation Hospice, is currently seeking a highly skilled and compassionate Registered Nurse/ Case Manager in Salt Lake City, UT, with a focus on geriatrics, hospice, and palliative care to join our Hospice team. As the Registered Nursing/Case Manager with Ovation, ...
-
Case Manager
6 days ago
First Step House Salt Lake City, United StatesJob Description · Job DescriptionAt First Step House, "We help people build lives of meaning, purpose, and recovery," and we are dedicated to this mission. · We are hiring a full-time case manager in Salt Lake City, Utah · The Case Manager serves clients who are living in First ...
-
Case Manager
3 weeks ago
Valley Behavioral Health Salt Lake City, United StatesJob Description · Job DescriptionDescription:Job Highlights · Shift: Mon-Fri, 8AM-5PM · Unit: JDOT · Pay: Starting at $17.50/hour · Rate calculated based upon years of experience + CM certification · *Pay will increase to $18.76 once Case Manager certified · Job Summary & Deliver ...
-
Case Manager
3 weeks ago
Switchpoint Salt Lake City, United StatesJob Description · Job DescriptionSalary: $18 - $21 · Switchpoint is looking to hire a Housing Case Manager. · -- Looking for someone with great compassion and attention to detail -- Bilingual (Spanish) would be very helpful · PURPOSE: · The Switchpoint Housing Case Manager perfor ...
-
Case Manager
5 days ago
Valley Behavioral Health Salt Lake City, United StatesJob Type · Full-time · Description · Job Highlights · Shift: Mon-Fri, 8AM-5PM · Unit: Various Outpatient Units · Pay: Starting at $17.50/hour · Rate increases based upon years of experience · *Pay will increase to $18.76 once Case Manager certified · Job Summary & Delivera ...
-
Case Manager
2 weeks ago
Wasatch Behavioral Health Provo, United StatesJob Description · Job DescriptionJoin our team at Wasatch Behavioral Health as a Full Time Case Manager at CYFast Youth Crisis Center in Provo, Utah. As a Case Manager, you will have the opportunity to make a real difference in the lives of youth facing mental health challenges. ...
-
Case Manager, RTC
4 days ago
Upbring Canyon Lake, United StatesOverview · About Us · At Upbring, we are servants on a mission to break the cycle of child abuse. We are warriors , brave as the thousands of Texas Children and families we serve. We stand up for those who cannot speak for themselves. We are a family who values innovation, e ...
-
Housing Case Manager
2 weeks ago
Volunteers of America Utah Salt Lake City, United StatesPaid Job Openings >> Housing Case Manager - Paid · Housing Case Manager - Paid · Summary · Title:Housing Case Manager - PaidID:3124Department:Women's Resource CenterLocation:Salt Lake City, Utah · Description · Housing Case Manager · Schedule: Full-time · Pay: $20/hr · Benefits: ...
-
PROUD Case Manager
1 week ago
First Step House Salt Lake City, United StatesAt First Step House, "We help people build lives of meaning, purpose, and recovery," and we are dedicated to this mission. · We are hiring a full-time case manager in Salt Lake City, Utah · The Case Manager serves clients who are living in First Step House's recovery residence ...
-
Nurse Case Manager PRN
4 days ago
Intermountain Health Lehi, United StatesJob Description: · The Nurse Case Manager utilizes clinical expertise and critical thinking skills to develop and implement a plan of care that provides cost effective, extraordinary care. This position works collaboratively with patients, patient families/significant others, hea ...
-
PROUD Case Manager
1 week ago
First Step House Salt Lake City, United StatesAt First Step House, "We help people build lives of meaning, purpose, and recovery," and we are dedicated to this mission.We are hiring a full-time case manager in Salt Lake City, UtahThe Case Manager serves clients who are living in First Step House's recovery residence sober li ...
-
Case Manager Lead
1 week ago
First Step House Salt Lake City, United StatesJob Description · Job Description · At First Step House, "We help people build lives of meaning, purpose, and recovery," and we are dedicated to this mission. · We seek a full-time Lead Case Manager at the Point in Salt Lake City, Utah · The Point case management lead provides di ...
-
JJS Case Manager-Utah Valley Case Management
2 weeks ago
State of Utah Provo, United StatesSalary: $ $33.82 Hourly · Location : Utah County, UT · Job Type: Full Time · Job Number: 41661 · Agency: 250 Health & Human Services · Opening Date: 06/03/2024 · Closing Date: 6/9/2024 11:59 PM Mountain · FLSA: Non-Exempt · Recruiter: Lupe Orozco, · # of Openings: 1 · ...
case manager - Draper, United States - Aegis Payroll DEMO
1 week ago
Description
Job purpose
An exceptionally detail oriented Customer Service professional that performs a variety of tasks for MiCARE. The Case Manager is the primary point of contact for attorneys and law firms, as well as many high-level healthcare professionals.
Duties and responsibilities
The Case Manager will be responsible for working closely with the Schedulers and Surgery Coordinators, under the parameters of the Underwriting Director and Director of Finance, in order to underwrite the facts and economics of each case/claim, approve recommended appointments, coordinate and approve the requested orders sent to MiCARE from chiropractors and other treating physicians, review reports and files to forward to medical providers and attorneys.
Must be able to gather, analyze and examine information and documents and manage a high-volume case load. Must be able to multi-task, prioritize and demonstrate acute attention to detail. Excellent Customer Service and organizational, written, telephone and communication skills are essential. Must be a team player and able to function in a fast-paced, high volume work environment.
Primary functions:
Skills
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill and/or ability required.
Qualifications include:
Working conditions
The Case Manager position operates in a professional office setting. Weekly schedule is: Monday through Friday from 8:30 am to 5:00 pm.
Physical requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and use hands, fingers, handle, feel and reach with hands and arms. The employee is occasionally required to stand, walk, stoop, kneel, crouch, talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
Direct reports
This job has no supervisor responsibilities.
