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    Installer/Trainer Part Time - Tyler, United States - Sorenson Communications

    Sorenson Communications
    Sorenson Communications Tyler, United States

    3 weeks ago

    Default job background
    Part time
    Description

    Description

    Ready to make your application Please do read through the description at least once before clicking on Apply.

    Help make a difference

    CaptionCall is looking for a caring, customer service-oriented installer/trainer with a passion for helping people with hearing loss communicate with the world This hands-on position is responsible for enriching lives by installing the CaptionCall phone for our customers and training them how to use it to communicate over the telephone with confidence. This individual must enjoy working with a variety of people in their homes. The schedule is flexible and it's the perfect position for people who like to work independently. This is a part-time position with potential for career growth and advancement.

    Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and heard-of-hearing.

    Pay Range: Hourly + Piece Rate

    Pay Range: Hourly+ Piece Rate


    $12.22 to Based off location and experience)

    Current Piece Rate (Additional compensation for completed installation):


    $25/successful installation
    $25/ successful priority service call
    $15/ successful service call

    Additional Benefits:


    Mileage Reimbursement
    Tablet Provided
    Phone Provided
    Growth Opportunities

    Part time

    401k 6% match with immediate vesting
    TeleDoc, Dental/Orthodontia, and Vision Insurance
    Employee Assistance Program
    Engaged Employee Resource Groups
    Outstanding Learning and Career Development Opportunities

    Knowledge, Skills and Abilities

    Provide excellent customer service
    Ability to effectively communicate in English through reading, writing, speaking, and listening
    Ability to work evenings and weekends as needed
    Ability to drive and travel via air as needed
    Ability to tailor to unique needs of individual customers

    Must be reliable, organized and punctual
    Must be able to work independently
    Ability to adapt to constantly changing environments
    Experience working with senior citizens
    Basic computer knowledge and experience

    Essential Duties and Responsibilities

    Install and troubleshoot CaptionCall phones in customers' homes
    Courteously train customers on how to use the phone and its features
    Promote the CaptionCall service
    Assist with lead generation activities as needed
    Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business
    Ability to meet or exceed Install/Trainer expectations and maintain established goals set forth by department management
    Complete service calls as assigned
    Accurately maintain customer records
    Complete required reports and submit invoices and feedback on customer interactions
    Retrieve and clean phones of former customers
    Maintain adequate inventory of equipment and supplies in order to service customers
    Represent CaptionCall at various events as assigned
    Adhere to strict compliance policies set by the company
    This position has access to highly confidential, sensitive information relating to customers of CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.
    Adapt to new responsibilities as necessary
    Other duties as assigned

    Education

    Minimum: High School Diploma or GED

    Working Conditions and Physical Requirements

    Daily driving is required. Must have a reliable, licensed and insured vehicle available at all times
    Possess and maintain a valid driver license
    Maintain a good driving record
    Able to sit/stand for a long period of time in an office environment
    Able to transport installation equipment into a customer's home,
    Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and handle other computer components
    Regular and predictable attendance required.

    Supervisory Responsibility

    This position has no supervisory responsibilities.

    Company Summary

    Our Mission...Harnessing the power of language, we connect diverse people and enrich the human experience.

    Our Vision...To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

    As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services.

    Sorenson's impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees.

    Equal Employment Opportunity:

    CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer.

    Qualifications

    Behaviors

    Preferred

    Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

    Thought Provoking: Capable of making others think deeply on a subject

    Dedicated: Devoted to a task or purpose with loyalty or integrity

    Team Player: Works well as a member of a group

    Enthusiastic: Shows intense and eager enjoyment and interest

    Motivations

    Preferred

    Goal Completion: Inspired to perform well by the completion of tasks

    Self-Starter: Inspired to perform without outside help

    Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

    Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business

    Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)

    Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)PDN-9c01a9e3-60d f-0eb0408a2a1b
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