Strategy & Initiatives Manager - Partner Relationship Manager I - Charlotte - Disability Solutions

1 week ago

Description

Job Title: Partner Manager

The Integrated Payments division within Merchant Solutions is seeking a Partner Manager to join our team. This role is responsible for the overarching relationship with technology partners, including Independent Software Vendors (ISVs), Payment Facilitators (Payfacs), and Value Added Resellers (VARs).

Key Responsibilities:

Lead, foster, and develop ongoing primary relationships with multiple complex technology partners.
Serve as the primary point of contact for partners into the ecosystem and for communications and initiatives from any part of the organization to partners.
Identify common areas of improvement across partner ecosystems and develop executive communications to address.
Compile and provide executive reporting on performance of partner relationships, including monthly scorecards, annual scorecards, and business review presentations.
Liaise with partners, Business Development, Compliance, Commercialization, Relationship Management, Launch Management, Solutions Engineering, and other internal teams to achieve results.

Requirements:

Minimum 10 years experience in electronic payment acceptance, including 5+ years experience in client relations and integrated payment solutions.
Demonstrated success in managing and being responsible for multiple projects and priorities simultaneously.
Self-motivated, with excellent follow-up skills, and an ability to learn and adapt quickly, think and communicate strategically and proactively.

Preferred Qualifications:

Deep understanding of integrated payment solutions for both EMV and card not present (CNP) transactions.
Proficiency with SharePoint, Salesforce, Word, Excel, PowerPoint, Visio, and Project.

Compensation: $117,000 - $174,800 annualized salary, offers determined based on experience, education, and skill set.

This role is eligible to participate in the annual discretionary plan, offering an additional opportunity for growth and development.

Benefits: Industry-leading benefits, access to paid time off, resources, and support to contribute to the sustainable growth of our business and the communities we serve.

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