Patient Financial Resolution Specialist - Richmond - beBeeFinancialRepresentative

    beBeeFinancialRepresentative
    beBeeFinancialRepresentative Richmond

    5 days ago

    Job title: Single Billing Office Representative I

    Description

    As a key player in our organization, you will be responsible for ensuring that all self-pay account balances are resolved efficiently and effectively. This includes following established department policies and procedures to resolve account balances, as well as serving as the primary point of contact for patients who call with inquiries regarding their AHN patient statement balances.

    • You will greet patients via telephone in a pleasant and professional manner, prioritizing their inquiries and ensuring accurate demographic and payor information is correctly reflected in the billing system.
    • You will discover unbilled insurance claims, facilitate billing of these claims, identify deductibles, out-of-pocket expenses; co-payments, percentage payables; preferred providers and other boundaries that are payor driven.
    • Assist with payment arrangements for patients according to AHN Payment Plan policy
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