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- Provide prompt and effective support to customers via phone, email, or other channels
- Address customer inquiries, resolve complaints, and maintain a high level of customer satisfaction
- Maintain accurate records of customer interactions in our system, including details of inquiries, complaints, or comments
- Utilize knowledge of specific products, services, or areas of expertise to answer complex questions or forward issues to the appropriate team member
- Detect and diagnose alarm system problems via remote assistance and create service tickets as necessary
- Perform all procedures required to resolve customer concerns and escalate issues to senior team members when needed
- Excellent communication skills, including active listening
- Service-oriented attitude and ability to resolve customer grievances effectively
- Proficiency in computer software and willingness to learn new systems
- Knowledge of Guardian Alarm's products and solutions, or ability to quickly learn them
- Able to work calmly in a fast-paced environment with high call volumes and tight deadlines
- High School Diploma or equivalent required; some college preferred
- 1-2 years of customer service experience, preferably in a similar industry
Customer Care Specialist - Southfield - Guardian Alarm
3 weeks ago

Description
The Customer Care Specialist plays a vital role at Guardian Alarm, interacting with customers to provide top-notch support on our products and solutions.
Key Responsibilities:
Requirements:
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