Senior Program Manager - Richmond, United States - Blue Star Partners, LLC

Description

Title: Senior Project Manager End User Ops Lead - IT Support

Rate: $80-$85/hr

Location: Hybrid Richmond, VA (3 days on site)

Contract Term: 1 year

Contract Type: W2

Required Qualifications:

• Lead and support local IT team providing IT service desk/Deskside support and technical end user support.
• Identify and drive for continuous service and process improvement initiatives related to end user experience.
• Manage, measure and report on key metrics, KPIs, including user satisfaction, and operational SLAs.
• Coordinate and deliver technical support for long standing issues impacting end user experience.
• Work closely with business teams on escalations, coordinate actions with other IT teams and provide regular updates to senior leadership

Qualifications:

• 5 - 7 years of Program management experience
• 5 - 7 years of IT Service/Deskside Support End User experience
• Ability to quickly determine status quo, business requirements, targets, and course of action, by breaking down complex subjects into manageable pieces and collaborating with other teams to facilitate successful delivery
• Excellent written and verbal communication skills, with the ability to express ideas and messages clearly
• Persuasive, disciplined, and independent thinker with proven ability to establish credibility
• Organizational planning and program management skills
• Process-centric with the ability to identify opportunities for continuous improvement
• Ability to work effectively with project teams/leaders across all functional areas and levels
• Ability to see the "big picture" without losing attention to detail

Must be legalized to work in the US

Visa Sponsorships: No