Contact Center Representative - Fort Myers, United States - Lee Health

Description

Location:
Orion Building -6630 Orion DriveFort Myers FL 33912Department: LPG Contact Center

Work Type:
Full TimeShift:1/7:00:00 AM to 7:00:00 PMMinimum to

Midpoint Pay Rate:
$ $18.75 / hourSummaryHaving a career with Lee Health offers a caring workplace culture, great coworkers, exceptional benefits package (including up to 5% retirement match and college tuition reimbursement after a year with Lee), career growth, work/life balance, and a market competitive salary. You must include an updated resume with employment dates to be considered in this role. Monday to Friday schedule / 5, 8 hour shifts which can range in between hours of 7am to 7pm500 sign on bonus with one-year work commitment to remain in roleAll candidates will need to take a typing test post HR phone interview and pass with 30 WPM or higher. You will then go to meet for an on-site interview the same dayHigh volume role that will take approximately 100 inbound scheduling based calls in a day. You will work in a cubicle dual-monitor style office settingRemote work offered on inter-departmental criteria - case by case basisThe Patient Access Specialist position is very often the first point of contact with LMHS for information and the scheduling of appointments, and/or recording of patient communication. Therefore, it requires excellent verbal and customer service skills. This role involves taking inbound calls from patients, providers, outpatient facilities and offices. The Patient Access Specialist plays a key role in LMHS success, as his/her immediate interaction with patients, impacts revenue, repeat visits and patient satisfaction. Therefore, the efficiency of getting it right the first time, while giving great customer service is an essential function of this job. The person in this role must be committed to delivering the highest quality service with an exceptional patient experience. The Patient Access Specialist responsibilities include utilizing our practice management system to facilitate access to care through registration, scheduling and recording of patient communications for 300+ providers and/or 1100+ different procedure/appointment types. This person will handle a variety of incoming customer inquiries or requests and will use the appropriate resources to complete accurate responses. In addition to taking inbound calls from patients and offices, this position could require utilizing a work queue to make outbound calls to patients per physician order to schedule their outpatient procedure(s) and/or office visits. The person in this position must be comfortable in a fast paced environment, and possess the ability to prioritize, be extremely detailed, organized, and flexible. In addition, they will exhibit a strong desire and willingness to learn and grow with the department.

RequirementsEducational Requirements Degree/Diploma ObtainedProgram of StudyRequired/Preferredand/orHigh School Diploma or EquivalentRequiredandAdditional RequirementsPost high school training or college preferred Experience Requirements Minimum Years RequiredArea of ExperienceRequired/Preferredand/or1 YearCustomer ServiceRequiredand1 YearSchedulingPreferredAdditional RequirementsEpic experience a plus State of Florida Licensure Requirements LicensesRequired/Preferredand/orNot RequiredCertifications/Registration Requirements Certificates/RegistrationsRequired/Preferredand/orOther RequirementsMedical terminology knowledge desired.

Knowledge and understanding of telephone etiquette including strong listening skills are essential. Excellent customer service, including verbal and written communication skills are required. Must be able to type 30 words per minute. Data entry skills and good computer skills are required including knowledge of Microsoft Office. Ability to speak bilingual is helpful.


US:

FL:
Fort Myers