Microcomputer/Network Specialist 1/2 - Fairbanks, United States - State of Alaska

Description

Microcomputer/Network Specialist 1/2 (PCN | Government Jobs page has loaded.

Microcomputer/Network Specialist 1/2 (PCN
Classification Study NoticeThis position is currently undergoing review as a part of the Information Technology (IT) study; therefore, both the title and the pay range assigned may be subject to change upon the completion of the study.

This position is open to Alaska Residents only.

The Department of Family and Community Services, IT Network Services isrecruiting for a full-time Microcomputer/Network Specialist 1/2 in Fairbanks, Alaska.

This position will be filled at either the 1 or 2 level depending on the applicant's qualifications and job experience.

It is recommended that you apply for all levels if you are qualified.

Job Description
Classification Study NoticeThis position is currently undergoing review as a part of the Information Technology (IT) study; therefore, both the title and the pay range assigned may be subject to change upon the completion of the study.

This position is open to Alaska Residents only.
Please check our residency definition to determine if you qualify.

The Department of Family and Community Services, IT Network Services isrecruiting for a full-time Microcomputer/Network Specialist 1/2 in Fairbanks, Alaska.

This position will be filled at either the 1 or 2 level depending on the applicant's qualifications and job experience.

It is recommended that you apply for all levels if you are qualified.

Microcomputer/Network Specialist 1:
$2520.00/biweekly Microcomputer/Network Specialist 2: $2883.


75/biweeklyWhat You Will Be Doing:

This position will have responsibility for statewide network operations support for DFCS.Responsibilities will include operational support of enterprise and divisional applications, user account management and directory services, O365 email, print services, network storage, and support of the physical and virtual network and server infrastructure used by the department.

The incumbent will contribute to the success of the network operations unit and the department as a whole through diligent and timely work meeting divisional needs, deadlines, and department security and compliance requirements as dictated by the applicable State and Federal policy and regulations.

Our Organization, Mission and Culture:

Mission:
To provide support, safety, and personal well-being for vulnerable Alaskans.

This position will have responsibility for network operations support for DFCS with a specific focus area regionally in the state.

Responsibilities will include operational support of enterprise and program applications, user accounts, and directory services, program and user network storage, Azure and vendor cloud hosted applications, and physical and virtual support for infrastructure located at both the regional data center as well as individual offices.

The Benefits of Joining Our Team:

DFCS IT is a customer focused organization that promotes an individuals understanding of what delivers value to the customer, and how to effectively and efficiently apply time and resources to achieve that value.

DFCS is committed to providing educational tools for all IT employees and provides on-the-job training, both structured and unstructured online training as well as more traditional training courses.

You will have opportunity to use your technical and leadership expertise in a strong organization that values business processes and technical expertise.

We have a project-oriented organization and this position would be a primary contributor to our success.
This is a fast-paced ever-changing environment. The State offers a solid benefit package that includes retirement and health insurance options and a competitive salary.

The Working Environment You Can Expect:
This position's main office is situated in downtown Fairbanks, AK. This picturesque city provides numerous dining options, cafes, and scenic views along its riverbanks, all within walking distance. Hybrid remote work may be considered with management approval for this role.
DFCS operates as a vibrant organization comprised of a diverse, highly skilled, and cooperative team. We actively adopt and support cutting-edge technologies to enhance DFCS's operational effectiveness and resources. This role emphasizes customer satisfaction and project management.


Who We Are Looking For:
We are seeking a candidate with the following knowledge, skills, and abilities:

Operations Support:

Knowledge of procedures to ensure production or delivery of products and services, including tools and mechanisms for distributing new or enhanced software.

A cover letter is NOT required for this position.

Your complete application, including supplemental questions, will be used to determine which applicants will advance to the interview phase of the recruitment and selection process.

To view the general description and example of duties for a Microcomputer Network Specialist 1 and Microcomputer Network Specialist 2 please go to the following link:
classspecsMinimum Qualifications

Microcomputer/Network Specialist 1:
Any combination of education and/or experience that provides the applicant with competencies in:

Customer Service:
Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services

Information Assurance:
Knowledge of methods and procedures to protect information systems and data by ensuring their availability, authentication, confidentiality, and integrity

Systems Integration:
Knowledge of the principles, methods, and procedures for installing, integrating, and optimizing information systems components

Technical Problem Solving:
Troubleshoots, diagnoses, analyzes, and identifies system malfunctions to determine the source and cause of the problem.

Equivalent to those typically gained by:
Training and experience in installing new computers, printers, and other peripheral devices; loading and troubleshooting software and hardware systems, maintaining security software, and configuring network settings for workstations

Special Note:

Competencies means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.

Typically gained by means the prevalent, usual method of gaining the competencies expected for entry into the job.
Training and education in this guidance are synonyms for the process of acquiring knowledge and skills through instruction.

It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.

Other Information For some positions in this job class series a background investigation including fingerprinting may be required.

Microcomputer/Network Specialist 2 Any combination of education and/or experience that provides the applicant with competencies inNetwork Management:
Knowledge of the operation, management, and maintenance of network and telecommunication systems and linked systems and peripherals

Strategic Thinking:
Formulates objectives and priorities; implements plans consistent with the long-term interests of the organization in a global environment. Capitalizes on opportunities and manages risks.


Systems Life Cycle:
Knowledge of systems life cycle management concepts used to plan, develop, implement, operate, and maintain information systems

Technical Expertise:

Effectively applies technical knowledge to solve a range of problems; develops technical solutions to new or highly complex problems that cannot be solve using existing methods or approaches; is sought out as an expert to provide advice or solutions in the technical area.

Equivalent to those typically gained by:
Training and progressive experience in installing new computers, printers, and other peripheral devices; loading and troubleshooting software and hardware systems, maintaining security software, and configuring network settings for workstations

Special Note:

Competencies means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.

Typically gained by means the prevalent, usual method of gaining the competencies expected for entry into the job.
Training and education in this guidance are synonyms for the process of acquiring knowledge and skills through instruction.

It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.

Professional experience means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the power or right to decide or act according to one's own judgment.

Progressively responsible means indicating growth and/or advancement in complexity, difficulty, or level of responsibility.
Other Information For some positions in this job class series a background investigation including fingerprinting may be required.

Additional Required Information


NOTE:

PLEASE READ THE FOLLOWING CAREFULLYAt time of interview, applicants are requested to submit :Submit your college transcripts with your application if you will be using education to meet the minimum qualifications and/or competencies desired for the position.

(Unofficial is okay, please ensure that the institution/URL name is listed on the transcripts.) Please provide them at the time of the interview if they are not included in your application.

A list of three (3) professional* references including daytime telephone numbers and email address; at least two (2) of these must be from a current or former supervisor.

Professional is defined as a supervisor or an individual who has direct knowledge of your work performance.

This position requires access to several classes of protected information, applicant must be able to pass a background investigation including fingerprinting.

It may require travel in and around Anchorage, Fairbanks, Juneau, and to some remote locations. This travel may also require flying in small aircraft or driving to those locations. It may require lifting and carrying up to 50 pounds.
Please read the below information carefully. This applies to your application submission.
SUPPLEMENTAL QUESTIONSFor your application to be evaluated you must answer the Supplemental Questions. Be specific in your answers and tell us how you acquired the relevant experience. Please use complete sentences and proof-read your submissions when answering the supplemental questions.

Your responses will be considered a writing sample and will be used to determine which applicants will advance to the interview phase of the recruitment process.

FLEXIBLY STAFFEDThis position is flexibly staffed. The level of the job offer will be based on the selected candidate's credibly possessed and proven competencies.

If hired at the lower level, you will be promoted to the higher level after completing the training plan and demonstrating competency in the work.

EDUCATIONTo verify education being used to meet the required minimum qualifications, you must fill in the Education section of the application.

If you have not obtained a degree, please indicate the number of units completed.

Copies of transcripts are required to verify educational credentials being used to meet the minimum qualifications for a position and are required with each application.

(Unofficial are okay, please ensure that the institution/URL name is listed on the transcripts).

Transcripts can be attached at the time of application, provided at the time of interview or if not provided, transcripts will be required prior to appointment.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATIONEducation completed in foreign colleges or universities may be used to meet the above requirements, if applicable.

If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S.

education programs; or an accredited U.S.

state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university.

It is your responsibility to provide such evidence when applying. Omission of required documentation listed will result in an incomplete application and you will not receive further consideration.

WORK EXPERIENCEWhen using work experience not already documented in your application, please provide the employer name, your job title, dates of employment, and whether full-or part-time.

Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. Work experience needed to meet the minimum qualifications must be documented in the application.

If the application does not support minimum qualifications, the applicant may not advance to the interview and selection phase of the recruitment.

A resume will not be used to determine that minimum qualifications have been met for the position in which you are applying.

If you are currently or previously been appointed to a flexibly staffed position please ensure your work experience within a flexibly staffed position indicates the actual dates employed at each level.

Ensure your time and any subsequent flex promotion(s) are documented as a separate position.

This is required as there are minimum qualifications that require experience at a particular level in which the lower level may not be considered.

If this information is not accurately reflected in your application this may cause the processing of your application for consideration to be delayed.

NOTE:
Attaching a resume or curriculum vitae is not an alternative to filling out the application in its entirety.

Noting 'see resume or CV' or any similar response on any portion of your application may lead to a determination your application is incomplete and removal from consideration for this job posting.

LEGAL EMPLOYMENT :

The States online recruitment system, Workplace Alaska, requires applicants to certify that they have a legal right to accept employment in the United States.

It is the responsibility of the employee to maintain the appropriate documentation to accept or continue legal employment. The State of Alaska does not function in the role of an employer sponsor.
The State of Alaska does not provide VISA Employer sponsorships.
RECRUITMENT SCOPEThis position is open to Alaska Residents only. Please check our residency definition to determine if you qualify.
MULTIPLE VACANCIESThis recruitment may be used for more than one (1) vacancy.

The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes.

Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
APPLICATION NOTICEYou can ONLY apply for this position through the Workplace Alaska website or via hardcopy application.

If you accessed this recruitment bulletin through a job search portal such as AlaskaJobs or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply.

Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska 'How to Apply' webpage, found here:
regarding the application process can be directed to the Workplace Alaska hotline at toll free) or If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the '' domains. For information on allowing emails from the '' domains, visit the Lost Password Help page located at .EEO STATEMENTThe State of Alaska complies with Title I of the Americans with Disabilities Act (ADA).

Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call in Juneau or TTY:
Alaska Relay 711 or or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK The State of Alaska is an equal opportunity employer. Contact Information WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCEQuestions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at toll free) or if you are located in the Juneau area. Requests for information may also be emailed to .

For applicant password assistance please visit:
specific information in reference to the position please contact the hiring manager at:Name: Keith Lewis, Department of Technology Officer 2Phone: Email: State of Alaska Phone Statewide toll-free number Juneau and out-of-state callers) Website Privacy Choices Manage Consent Preferences Opt Out of Sale of Sharing/Targeted Advertising As a California consumer, you have the right to opt-out from the sale or sharing of your personal information at any time across business platform, services, businesses and devices. You can opt-out of the sale and sharing of your personal information by using this toggle switch. As a Virginia, Utah, Colorado and Connecticut consumer, you have the right to opt-out from the sale of your personal data and the processing of your personal data for targeted advertising. You can opt-out of the sale of your personal data and targeted advertising by using this toggle switch. For more information on your rights as a United States consumer see our privacy notice.
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