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Representative, Client Services - Santa Rosa, United States - Moore Home Services Defunct
Description
Job DescriptionJob Description
Moore Home Services. is Northern California's leading HVAC. Plumbing, Window, and Door company.
We have a history of high standards and have built our company on the important ethical practices of honesty and courtesy.
We have an immediate need for Client Services Representative in our fast-paced call center.Duties and Responsibilities:
Receive high volume of inbound calls
Make outbound calls
Quickly identify client needs and efficiently provide the best solution
Use critical thinking skills to problem solve while using best judgement
Express empathy and compassion
Self-motivated
Effectively summarize and relay information
Data entry
Work independently
Skills/Qualifications:
Experience in a high volume call center
Exceptional phone and interpersonal skills
Exceptional verbal and written communication
Ability to manage multiple priorities within a fast-paced environment
Strong time management skills
Type minimum of 45 wpm
Ability to sit at a desk majority of shift
Proficient in Microsoft Suite
Must be willing to undergo a background check and drug screen
Benefits:
401k with company match
Medical, Dental, Vision
Life Insurance
Paid Vacation
Paid Holidays
Work Conditions:
Use standard office equipment, including computer, phone, copier/scanner, etc
Ability to work at a computer for long periods of time
Project timelines and deadlines may often require more than 40 hours per week
Ability to stand, walk, kneel, stoop, crouch, and climb as well as lift, carry, and/or move up to 25lbs
Ability to work in a noisy work environment
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace.
We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship.
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