Contact Center Support Specialist - Kansas City, United States - AppleOne

Description

Job Description

Job Description
Contact Center Support Specialist


Pay rate:
$15.00 per hour

Shift:

• Mid shift will start 12 noon or 1pm - 8-hour shift must work weekends. Will be off 2 days during the week.

Job modality:
Remote (Must reside in KS)

Terms:
Long term temporary (6 months, could be extended)

We are seeking a skilled Contact Center Tech Rep with call center experience to join our team. The primary responsibility of this role is to assist students with issues related to school databases. The ideal candidate will have a strong technical background and excellent communication skills to provide effective support to students.


Responsibilities:

• Provide technical assistance and support to students experiencing issues with school databases.
• Troubleshoot and resolve database-related problems efficiently and effectively.
• Assist students with accessing, navigating, and using various database systems.
• Document and track student inquiries and resolutions accurately in the support system.
• Collaborate with other team members and departments to escalate and resolve complex issues.
• Maintain a high level of professionalism and customer service during interactions with students.
• Follow established procedures and protocols for handling student inquiries and technical issues.
• Continuously update knowledge of school database systems and related technologies to provide up-to-date support.

Qualifications:

• HS Diploma or GED
• Previous experience in a call center or contact center environment.
• Strong technical skills with the ability to troubleshoot database-related issues.
• Excellent communication skills, both verbal and written, with a customer-focused approach.
• Ability to work efficiently under pressure and handle multiple inquiries simultaneously.
• Familiarity with school database systems and educational software is preferred.
• High school diploma or equivalent; additional technical certifications are a plus.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career growth and advancement within the organization.
• Dynamic and supportive work environment.

#8820

AppleOne is proud to be an Equal Opportunity Employer.

We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness.

All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.

The Know Your Rights poster is available here:

The pay transparency policy is available here:

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https:
//e- DescriptionFounder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500.

Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.

Mrs.

Howroyd's commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees.

The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.

Mrs.

Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy.

Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.

Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields.

Her book, The Art of Work:

How to Make Work, Work for You, is available on

Company Description

Founder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500.

Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.

\r
\r
Mrs.

Howroyd's commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees.

The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.

\r
\r
Mrs.

Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy.

Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.\r
\r
Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields.

Her book, The Art of Work:
How to Make Work, Work for You, is available on