Delivery Manager - West Bend, United States - The Silver Lining

Description

Delivery Manager - Corporate Data

Job Category*:

• Information Technology

Requisition Number*:

• DELIV001980

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Job Details

Description

Summary of
Responsibilities
Manages the delivery of the IT services portfolio.

Leading a team of 20+ associates from our legacy EDW into a new data ecosystem featuring Snowflake, Matillion, PowerBI, and ThoughtSpot.

Identifies and defines services offered by the internal IT department or external vendors/service providers; customizes offerings to reflect changing business needs.

Collaborates with organizational stakeholders to develop performance standards in support of established service level agreements (SLAs). Measures performance of services offered, as well as develops and implements strategies to improve process or cost effectiveness. Understands the needs of the business and aligns delivery and implementation plans to support business goals. Aligns with technology solution delivery. Collaborates and coordinates with other delivery managers to deliver highly effective and right sized solutions. Develops and drives new solutions along with continuous improvement initiatives related to IT service delivery. Comprehensive knowledge of the fields policies, procedures, and practices. Performs complex tasks. Leads and directs the work of other associates. Develops and manages staff plans incorporating both internal and external talent to provide skill sets required for effective delivery. Provides input into personnel decisions, budgeting, planning, and policies, processes, and procedures.

Preferred Experience and Skills

• Minimum of six years experience in a leadership position
• Knowledge of the insurance industry
• Ability to foster teamwork
• Problem solving skills
• Decision making skills
• Management skills
• Detail oriented
• Customer/client orientation
• Interpersonal skills
• Ability to build collaborative relationships
• Written and verbal communication skills

INDSP

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