Registrar - ED Fracture Clinic (Pool/Per Diem) - Miami, United States - Nicklaus Children's Health System

Description

Description

Job Summary

Greets patients and families in person or on the telephone. Obtains demographic, third-party payer, financial information, medical information, and identification to schedule, admit, or register the patient for Health System. Obtains authorization and collects payments when required.

Job Specific Duties

• Complies with applicable governmental regulations HIPAA (Health Information Portability and Accountability Act of 1996) and EMTALA (Emergency Medical Treatment Active Labor Act).
• Coordinates patient transfers/admissions in collaboration with LifeFlight, Admitting Nurses, and Physician as appropriate.
• Greets patients/families in person or on the telephone, treats them in a courteous, respectful, empathetic manner, responds to questions and/or problems, and keeps open lines of communication.
• Interviews patients/families to obtain demographic, third-party payer, and other financial/medical information, and identification to schedule, pre-admit/admit, or pre-register or register patients.
• Verifies third party payer information via the web or telephone.
• Obtains appropriate authorization for Health System and physician services.
• Documents all activities in the collection notes file of the computer system as appropriate.
• Directs families to appropriate place to receive their service by phone, text, email, and/or in person.
• Calculates patients' financial responsibility estimates based on their insurance benefits and contracts and provides information to patient/family.
• Notifies patient/family of deductibles, co-payments, deposits required for admission or registration, and advises/requests payments for out-of-pocket expenses.
• Communicates with departments if any issues/questions arise or to accommodate any special needs for patients.
• Notifies management of any insurance/financial discrepancies for approval.
• Obtains and validates prescription when appropriate and communicates with physician practice, if necessary.
• Scans all documents in the appropriate folder in the computer system.
• Obtains all necessary consents for patient treatment either in person or over the phone.
• Verifies patients are accompanied by legal guardian and notifies Risk Management/Social Services if patient is present with anyone other than his/her legal guardian.
• Collects payments and provides receipts.
• Responsible for placing/monitoring patients arriving for services by using the patient's tracking system.
• Corrects any registration errors made utilizing the QA system.
• Schedules Health System services as appropriate.
• Activates trauma/medical patients ordered by charge nurse and visits trauma room in collaboration with social services to obtain patient information.
• Participates in disaster drills, provides disaster packets, and replenishes as needed.
• Receives incoming cue calls and handles as appropriate.
• Ensures adult approval has been received for patients over 21years of age.
• Identifies duplicate financial and medical record numbers and handles as appropriate.
• Performs down time manual registration as needed.

Qualifications

Minimum Job Requirements

• One year of customer service experience

  Knowledge, Skills, and Abilities

  • High School education or equivalent preferred.
  • Fluent in Spanish strongly preferred.
  • Basic proficiency in Word, Excel, and Outlook.
  • One year of experience working with medical terminology, procedures, diagnosis codes, and insurance strongly preferred.
  • Able to communicate effectively in English both verbally and in writing in a clear and concise manner.
  • Able to accurately enter and interpret data.
  • Able to adapt and react calmly under stressful conditions.
  • Able to relate cooperatively and constructively with customers and co-workers.
  • Able to serve customers with courtesy and respect.
  • Able to maintain confidentiality of sensitive information.
  • Able to follow complex written and/or verbal instructions to solve problems.
  • Able to establish necessary professional relationships and interact effectively with internal and external customers.
    
    

    Job : Clerical/Administrative
    
    

    Primary Location : Florida-Miami-Nicklaus Children's Hospital - Main Hospital Campus
    
    

    Department : ED & FRACTURE CLINIC REGIST
    
    

    Job Status
    :Full Time